BPM360 Podcast - Covering Every Angle26 Sep 2025

Process Makes Perfect: A Spirited Conversation with Prof. Hajo Reijers

In this lively BPM360 episode, Caspar and Russell sit down with Prof. Hajo Reijers, whose career spans coding, consulting, and co-authoring the BPM field’s “bible.” The discussion is as energetic as it is insightful: from the quirks of workarounds in hospitals to the excitement of process hackathons, from redesign heuristics to the promise (and pitfalls) of AI in BPM. With plenty of laughs, real-world anecdotes, and a contagious enthusiasm for processes, this conversation shows why BPM is both a serious discipline and a source of endless curiosity and fun.

🔑 Key Takeaways

Applied Nature of BPM – BPM is both an academic discipline and a practical craft; lasting impact comes from linking research with real organizational challenges.
Process Redesign Heuristics – Simple, experience-based improvement patterns have become some of the most cited contributions in the field.
Value of Practice–Academia Hybrids – Consulting experience and academic rigor together provide fertile ground for impactful BPM research and teaching.
Rise of AI in BPM – Large language models and AI agents are rapidly lowering the barrier from theory to practice, opening new ways to validate, optimize, and document processes.
Workarounds as a Research Frontier – Detecting and analyzing workarounds shows how different roles (doctors, nurses, admin staff) experience processes differently, highlighting the gap between “happy flow” models and reality.

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Episoder(76)

Ep. 76: "AI-Driven Business Model Innovation: Can Traditional BPM Keep Up?"

In this special guest episode, Russell and Caspar welcome Michel Kirsch, a 22-year-old final-year international business student at the University of Paderborn, whose fresh perspective on AI and busin...

30 Jun 52min

Ep. 75: "Conscious Change Leadership: The Human Reality Behind Process Transformation"

In this special guest episode, the hosts welcome Dr. Linda Ackerman Anderson—known as "Dr. Change"—a pioneering leader in organizational transformation with nearly five decades of experience in the fi...

23 Jun 57min

Ep. 74: "Beyond BPM and EA: Why System Science Is the Missing Foundation"

In this special guest episode, Russell and Caspar welcome Petros Panagiotidis, a deeply experienced BPM and Enterprise Architecture practitioner from Greece with four decades of professional experienc...

2 Jun 1h 5min

Ep. 73: "The Performance Analyst: From Data Dashboard Maker to Intelligence Detective"

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26 Mai 37min

Ep. 72: "The BPM Technology Manager: From Tool Guardian to Integration Orchestrator"

In this episode, Russell and Caspar examine the BPM technology and tooling manager role—a position that has evolved dramatically from its origins as a technical gatekeeper to today's integration-focus...

19 Mai 40min

Ep. 71: "The Process Owner Part 2: Experience, Leadership, and Finding Your Sweet Spot"

In this continuation of their process owner series, Russell and Caspar dive deep into the experience requirements and organizational positioning needed for successful process ownership. They explore w...

12 Mai 32min

Ep. 70: "The Psychology of Change: Why Beliefs Drive BPM Success More Than Process Maps"

In this guest episode, Russell and Caspar welcome Thierry Muller, an IT veteran turned change management expert, for a deep conversation about the human side of transformation projects. Thierry shares...

5 Mai 56min

Ep. 69: "BPM AI Orchestration: Building the Next Generation of Process Management"

In this guest episode, Russell and Caspar welcome Ahmad Daliri, a process management specialist working at NN in the Netherlands and author of multiple BPM books, for a conversation about the intersec...

28 Apr 48min