3432: GoTo on Making AI Practical for Small and Mid Sized Businesses
Tech Talks Daily26 Sep 2025

3432: GoTo on Making AI Practical for Small and Mid Sized Businesses

Most conversations about AI are still caught up in the spectacle. We see demos, marvel at copilots, and argue about the latest big model. But what happens when you strip away the hype and focus on AI that simply works? That is exactly the perspective Olga Lagunova brings to this episode. As Chief Product and Technology Officer at GoTo, she has one goal in mind: make AI useful, practical, and almost invisible.

Olga believes the real test of AI is whether it integrates seamlessly into workflows. In her view, the most powerful AI is the kind that feels almost boring because it is just part of how work gets done. During our conversation she explains how GoTo is embedding AI into its platform so that small and midsize businesses can benefit without needing data scientists on staff or large budgets to experiment. We explore the difference between AI for SMBs and AI for enterprises, and why simplicity and trust matter more than shiny features.

Our discussion also goes deeper into agentic AI, where tools are no longer just assistants but are taking on tasks in the background. Olga highlights how GoTo balances this shift with guardrails, governance, and human-in-the-loop oversight to ensure that efficiency never comes at the cost of security. We also unpack the classic build versus buy dilemma, why shadow AI is becoming a real risk for companies, and how leaders can measure ROI in a way that proves value both immediately and over time.

If you are tired of the hype and want to understand how AI is quietly reshaping the backbone of business operations, this episode with Olga Lagunova will give you a grounded and forward-looking perspective.

Episoder(2000)

Inside Wrike's Research On Shadow AI And The Future Of Work

Inside Wrike's Research On Shadow AI And The Future Of Work

How can companies invest heavily in AI and still struggle to see meaningful returns? In this episode of Tech Talks Daily, I sit down with Thomas Scott, CEO of Wrike, to unpack a growing tension many o...

10 Mar 26min

How Phenom Is Using AI To Transform Hiring And Talent Intelligence

How Phenom Is Using AI To Transform Hiring And Talent Intelligence

How can organizations use AI to transform hiring while still protecting the human element at the heart of work? In this episode of Tech Talks Daily, I sit down with Mahe Bayireddi, co-founder and CEO ...

9 Mar 24min

How CISOs Can Earn Real Influence In The Boardroom With Rapid7

How CISOs Can Earn Real Influence In The Boardroom With Rapid7

How does a CISO turn cybersecurity from a technical conversation into a business conversation that boards actually care about? In this episode of Tech Talks Daily, I sit down with Thom Langford, EMEA ...

8 Mar 28min

How Shokz Is Leading The Rise Of Open-Ear Headphones

How Shokz Is Leading The Rise Of Open-Ear Headphones

What if the next big shift in personal audio is not about blocking the world out, but staying connected to it? In this episode of Tech Talks Daily, I sit down with Nicole from Shokz to talk about why ...

8 Mar 27min

d-Matrix - Ultra-low Latency Batched Inference for Gen AI

d-Matrix - Ultra-low Latency Batched Inference for Gen AI

What happens when the real bottleneck in artificial intelligence is no longer training models, but actually running them at scale? In this episode of Tech Talks Daily, I sit down with Satyam Srivastav...

7 Mar 26min

How InfoScale Is Redefining Enterprise Resilience In A Multi-Cloud World

How InfoScale Is Redefining Enterprise Resilience In A Multi-Cloud World

Have you noticed how every week brings a new headline about AI driven fraud, yet it still feels hard to tell what is real risk and what is noise? In this Tech Talks Daily episode, I'm joined by Tommy ...

6 Mar 32min

How Ticket Fairy Is Rebuilding The Technology Behind Live Events

How Ticket Fairy Is Rebuilding The Technology Behind Live Events

Have you ever bought a ticket to a show and wondered why the experience still feels strangely disconnected, with one app for ticketing, another for marketing, another for refunds, and a dozen spreadsh...

6 Mar 22min

Hiring AI Talent Across Borders With Alcor

Hiring AI Talent Across Borders With Alcor

Have you ever looked at a global hiring plan and wondered whether you are building a team, or accidentally buying a bundle of hidden fees, legal risk, and avoidable stress? In this episode, I'm joined...

5 Mar 42min

Populært innen Politikk og nyheter

giver-og-gjengen-vg
aftenpodden
forklart
aftenpodden-usa
popradet
stopp-verden
lydartikler-fra-aftenposten
det-store-bildet
rss-gukild-johaug
dine-penger-pengeradet
nokon-ma-ga
fotballpodden-2
hanna-de-heldige
aftenbla-bla
rss-ness
rss-espen-lee-usensurert
rss-penger-polser-og-politikk
rss-dannet-uten-piano
frokostshowet-pa-p5
rss-utenrikskomiteen-med-bogen-og-grasvik