Brand Value for Big Sales: Insights from Satish Dharmarajan
Impact Pricing13 Mar 2023

Brand Value for Big Sales: Insights from Satish Dharmarajan

Satish Dharmarajan is the Director of Pricing and Business Intelligence at Orkin, He is an Advisory Board Member at the University of Tennessee at Chattanooga, and has held analytics roles at Home Depot, Walgreens, and Whirlpool. Satish also acts in short films.

In this episode, Satish educates us on differentiating products/services from competitors of similar offerings as he stresses the importance of understanding the buyer’s journey along with the core problem that they want to solve.

Why you have to checkout today’s podcast:

  • Learn the importance of knowing what the buyer's journey is and what state they are in as they come in to buy a product
  • Find out how brands differentiate themselves from competitors when they all offer the same products/services
  • Understand how customer-perceived value helps brands sell well even with competitors

“If you know your customer, you can price it right. If you know what they're looking for, you can have them pay what you want them to pay for your product or service.”

– Satish Dharmarajan

Topics Covered:

01:50 – How Satish got into pricing

04:29 – Talking about getting to that ‘big place’ and the process that it involves in order to reach that

07:08 – The importance of knowing what the customer is specifically looking to solve

11:39 – Mark’s pigeon problem

12:40 – How brands differentiate themselves from competitors when they all offer the same products/services

17:54 – How customers choose where to buy between brands, and how pricing and packaging people should respond

20:59 – Appliance pricing at Home Depot; how customers care about price changes

23:34 – Looking at and analyzing competition; the importance of customer-perceived value

26:26 – Satish’s pricing advice

26:59 – Connect with Satish

Key Takeaways:

“That's basics of customer service, which is not too different if you were in the cellphone business, if you were in the internet business, or if you are doing anything else, selling anything else online. You would want to know what specifically that customer is looking to solve for.” – Satish Dharmarajan

“The way your products are arranged next to each other, could be used as a leverage for selling the same products at a different price point.” – Satish Dharmarajan

“As pricing professionals, you need to figure out what's the bare minimum, such that you can make sure that even the person who is coming in to replace a refrigerator is going to be willing to pay. But at the same time, it's not at a giveaway price where you're not making enough margins from the other consumers.” – Satish Dharmarajan

People / Resources Mentioned:

Connect with Satish Dharmarajan:

Connect with Mark Stiving:

Episoder(500)

Blogcast #62: The Power of Economic Value

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Memecast #65: Economic Value

Memecast #65: Economic Value

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Blogcast #61: Are iPhone Users Not Price Sensitive?

Blogcast #61: Are iPhone Users Not Price Sensitive?

This is an Impact Pricing Blog published on May 25, 2022, turned into an audio podcast so you can listen on the go. Read Full Article Here: https://impactpricing.com/blog/are-iphone-users-not-price-sensitive/ If you have any feedback, definitely send it. You can reach us at mark@impactpricing.com. Now, go make an impact. Connect with Mark Stiving: Email: mark@impactpricing.com LinkedIn: https://www.linkedin.com/in/stiving/

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Memecast #64: Stop Negotiating

Memecast #64: Stop Negotiating

Oftentimes, salespeople are selling to a committee of people who have to make a big decision. Once they've made the decision, they typically say, hey, we want to go with this vendor, and then they submit it to purchasing or procurement. At that point in time, procurement pretends to be price sensitive, pretends that there's multiple different competitors involved. But if we can recognize that we've already been chosen, then we don't have to compete hard on price. This happens often, especially if we're going to be selling to a committee who has to make a decision. We hope you enjoyed this memecast. This impactful insight came from the book, Selling Value, which I wrote to help salespeople win more deals at higher prices. If you have any questions or feedback, please email me mark@impactpricing.com. Now go make an impact.   Connect with Mark Stiving: Email: mark@impactpricing.com LinkedIn: https://www.linkedin.com/in/stiving/

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Pricing Power: Making Pricing Profitable with Ayon Bhattacharyya

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Ayon Bhattacharyya is the Founder of Biz Growth Spurt, a consulting firm based out of New Zealand. He has experienced pricing in half a dozen companies, and he's a passionate animal welfare advocate. In this episode, Ayon discusses pricing power as he enumerates its four different levels while talking about value-based pricing.   Why you have to check out today’s podcast: Understand how pricing power relates to price elasticity Find out what Ayon’s four different levels of pricing power are all about Discover how Mark’s will I? which one? concept relates to these levels   “Think about your pricing power, and think about how – whether it's sort of competitive advantage, perceived value, all of those things – what can you do differently to improve your pricing power today.” – Ayon Bhattacharyya   Topics Covered: 01:18 – How Ayon got into pricing 02:33 – Defining value-based pricing and relating it to airline pricing 05:57 – Pricing power vs. price elasticity 09:50 – Ayon’s four different levels of pricing power 13:33 – Describing the levels: (1) Cost chaser 15:04 – Describing the levels: (2) Market pricer 15:46 – Describing the levels: (3) Value conqueror 18:16 – Doing behavioral economics at a cost chaser level 19:09 – Applying Mark’s “will I? which one?” concept to Ayon’s levels of pricing power 22:19 – Talking about value-based and fixed pricing 25:26 – Ayon’s piece of pricing advice for the listeners   Key Takeaways: “Pricing power is essentially your ability to charge a higher price without losing customers. Another way to say that is a company's ability to get the price it deserves for the value it delivers.” – Ayon Bhattacharyya “A maturity suggests that you need to get there over a period of time; you grow into it. It can't be something that you just start out with that, at level three. But that's not what I'm trying to say here. You can actually start out and you can be an early-staged business and you can start out as a value conqueror. You don't need to progress from level one to get to level three. You can start at level three.” – Ayon Bhattacharyya “There are some businesses that can just start at a higher level, but I think generally, it is a journey. I think of pricing strategy as a journey, not just an outcome.” – Ayon Bhattacharyya   People / Resources Mentioned: Biz Growth Spurt: https://bizgrowthspurt.com/ Stephan Liozu and his book: The Pricing Journey   Connect with Ayon Bhattacharyya: Website: https://bizgrowthspurt.com/ LinkedIn: https://nz.linkedin.com/in/ayonb Email: b@bizgrowthspurt.com   Connect with Mark Stiving: LinkedIn: https://www.linkedin.com/in/stiving/ Email: mark@impactpricing.com

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Memecast #63: Gives and Gets

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