Pet Sitter Confessional23 Aug 2023

415: Fostering Relationships Through Your Software with Mike Grenier

What drives close relationships in your business? We should view everything we do as an opportunity to foster relationships with our clients, including our software. Mike Grenier, co-founder of Time to Pet, joins the show to share how they prioritize problem-solving. Mike emphasizes the importance of adhering to guiding principles while not being afraid to pivot in response to market changes. He describes the process of building a niche business and how his early days running a pet sitting business with his wife influenced their approach to software.

Main topics

History behind Time to Pet
Design and development philosophy
Running a niche business
Solving the hard problems

Main takeaway: One of the best ways to improve is to get critical feedback.

About our guest:

Mike is the co-founder of Time To Pet, a pet sitting software Trusted by over 3,000 of the world's most successful pet care companies. Since launching Time To Pet in 2015, they've helped pet care businesses generate well over $1 Billion in revenue. In 2022 alone, there were over 10.8 million pet care events scheduled on Time To Pet for over 308,000 pet parents and nearly 500,000 pets. Mike is incredibly proud of the fact that Time To Pet helped pet care pros receive over $12.2 million in tips last year. Mike's background is as a pet sitting business owner. He previously owned a pet care company based in Austin, TX with his wife. They sold their pet sitting business in 2017 and still live in Austin.

Links:

timetopet.com/confessional

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Email us at: feedback@petsitterconfessional.com

Full show notes and transcript

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