Ep 150:  Working With Your Spouse, Building a Personal Brand & The Future of Customer Service

Ep 150: Working With Your Spouse, Building a Personal Brand & The Future of Customer Service

Blake Morgan is a keynote speaker, a Customer Experience Futurist and author of the new book, "More is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences." She is also my wife. Blake is an adjunct faculty member in Rutgers University's executive education MBA program. She contributes to Forbes, the Harvard Business Review and the American Marketing Association. She hosts The Modern Customer Podcast and a weekly customer experience video series on YouTube.

More is More is about hard work. Blake says that companies today cannot sit on their laurels. "The only thing that will differentiate themselves from their competitors is customer experience." Customer experience is what the customer thinks of the brand. It doesn't matter what a company thinks, the customer has preconceived ideas of what it is.

The book discusses – a 'D.O. M.O.R.E.' framework. This is not just spending more money but making customers lives easier and better. Do More comes from the following:

D – Designing something special

O – Offer a strong employee experience

M – Modernizing with technology

O – Obsessed about customers

R – Rewarding responsibility and accountability

E – Embrace disruption and innovation

What are some trends Blake is seeing? More big companies are hiring remotely. With that in mind, it is important to be smart about the types of people who you hire. Hire for attitude not only skill set. Hire people who are wonderful representatives for your brand.

What you will learn:

  • Life in the Morgan household
  • What it is like working 'next to' your spouse!
  • Getting started in speaking and writing
  • Why Blake wrote her book
  • How customer experience fits into the future of work
  • How customer experience and employee experience fit together

Episoder(1178)

Claude Mythos Leaked, AI Agents Done Wrong, JPMorgan's New Performance Rules, and the Gen Z Reality Check

Claude Mythos Leaked, AI Agents Done Wrong, JPMorgan's New Performance Rules, and the Gen Z Reality Check

March 27, 2026: Anthropic accidentally leaked Claude Mythos — its most powerful model ever — and the implications for cybersecurity and enterprise AI go far beyond a product announcement. America's to...

27 Mar 43min

The AI Liability Era Begins, Salesforce Freezes Pay, and Why 95% of Job Postings Still Don't Mention AI

The AI Liability Era Begins, Salesforce Freezes Pay, and Why 95% of Job Postings Still Don't Mention AI

March 26, 2026: A California jury found Meta and YouTube liable for deliberately addictive platform design — and the legal framework they used is headed straight for enterprise AI. Salesforce freezes ...

26 Mar 37min

863 Applications Per Hire, 78% of Workers Scared, and Microsoft Blows Up HR

863 Applications Per Hire, 78% of Workers Scared, and Microsoft Blows Up HR

March 25, 2026: Fortune reports that the job market has gotten so broken that people are paying $1,500 a month just to have someone apply to jobs on their behalf — and on average it takes 863 applicat...

25 Mar 52min

CFOs Say AI Barely Touched Jobs, College Grads Still Worried, Anthropic Releases Economic Index Report

CFOs Say AI Barely Touched Jobs, College Grads Still Worried, Anthropic Releases Economic Index Report

March 24, 2026: Three major research reports dropped today with a combined picture of where AI and work actually stand right now. A landmark NBER working paper of nearly 750 CFOs finds AI had zero mea...

24 Mar 45min

Microsoft's Chief People Officer Reveals the Playbook on Scaling AI Without Losing Trust

Microsoft's Chief People Officer Reveals the Playbook on Scaling AI Without Losing Trust

The real bottleneck to AI isn't the code; it's our own ego. We're so hooked on being the "expert" that we've forgotten how to be beginners again, and in a world changing this fast, that's a dangerous ...

23 Mar 52min

Trump's AI Framework Is Here, Your Retirement Is at Risk, and Engineers Are Quitting for Tokens

Trump's AI Framework Is Here, Your Retirement Is at Risk, and Engineers Are Quitting for Tokens

March 20, 2026:  The White House dropped its national AI legislative framework today — I go through the whole thing, because there's a provision about preempting state AI laws that is one of the most...

20 Mar 49min

NVIDIA CEO Says Leaders Lack Imagination, Cognizant's $4.5T Warning, & The Case Against the AI Apocalypse

NVIDIA CEO Says Leaders Lack Imagination, Cognizant's $4.5T Warning, & The Case Against the AI Apocalypse

March 19, 2026: Jensen Huang had one of the biggest weeks in tech at Nvidia's GTC — but his sharpest line wasn't about chips. When asked why companies are laying off workers, he said simply: because t...

19 Mar 44min

Liberal Arts Makes A Comeback, CEOs Freeze Hiring, & GDP Sees Ghosts

Liberal Arts Makes A Comeback, CEOs Freeze Hiring, & GDP Sees Ghosts

March 18, 2026: Two-thirds of CEOs are freezing hiring while betting billions on AI — and a gender economist argues they're cutting the very people needed to make those bets pay off. A 7,000-word Subs...

18 Mar 41min

Populært innen Business og økonomi

stopp-verden
dine-penger-pengeradet
lydartikler-fra-aftenposten
e24-podden
rss-penger-polser-og-politikk
rss-borsmorgen-okonominyhetene
pengepodden-2
finansredaksjonen
tid-er-penger-en-podcast-med-peter-warren
livet-pa-veien-med-jan-erik-larssen
morgenkaffen-med-finansavisen
rss-markedspuls-2
pengesnakk
utbytte
lederpodden
rss-pa-konto
liberal-halvtime
rss-fa-makro
rss-investering-gjort-enkelt
rss-impressions-2