How To Unlock Discretionary Effort Of Your Employees

How To Unlock Discretionary Effort Of Your Employees

In order to go above and beyond, you must learn how to unlock the true potential of your employees. Companies that learn how to do this will stay on top.

There are some companies that just seem to stand out above the rest of their competition. Why is that? Why is it that, even though there isn't that much of a difference between one bank and another or one grocery store to another, there are a few companies that are able to go above and beyond for their customers?

The answer is the companies who go above and beyond take care of their employees. They invest in the experience of their people which in turn unlocks the discretionary effort of their people. When employees feel that they are being invested in, cared for, and respected it makes them want to go above and beyond for their customers, co-workers and the company.

The problem is most companies don't generally put in the time and effort needed to create a unique employee experience that fits their company. One of your company's most important assets is your people. If you really want to have a significant impact inside and outside of your company, start by investing in your people.

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Episoder(1270)

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16 Sep 34min

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September 11, 2026: I look at The Economist's analysis showing AI has created roughly 1 million American jobs so far, while the predicted jobs apocalypse still has not arrived. Then I get into the lat...

11 Sep 42min

Anthropic Researcher Quits Over AI Extinction Fears, OpenAI Agents Claim a Math Breakthrough, & the Panic Behind the Headlines

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September 9, 2026: I unpack the viral resignation of Anthropic researcher Jacob Coxon, who warned that AI labs are racing toward self-improving superintelligence and gambling with human lives. Then I ...

9 Sep 46min

How To Lead A Multi-Year AI Transformation and the Critical Middle of Change

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I talk with Adam Kautzner, President of Evernorth Care Management and Express Scripts and EVP of Customer Personalization for The Cigna Group, about what it takes to lead a major multi-year transforma...

7 Sep 44min

OpenAI's GPT-6 Astra, the Surprising Jobs Boom, and the Question of Whether AGI Has Arrived

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September 4, 2026: I look at OpenAI's new GPT-6 Astra model and why even powerful AI agents still may not be ready to take over full jobs. Then I get into the August jobs report, which came in far str...

4 Sep 24min

Uber's 10% Workforce Cut, Employers Fight AI Interview Fraud, & iFood Builds a CEO Digital Twin

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September 2, 2026: I share key lessons from my CHRO session with iFood CEO Diego Barreto, including why he is investing in AI even with negative ROI, how he built a digital twin, and how iFood is reth...

2 Sep 35min

Why Enterprise AI Adoption Is Failing: AI Sprawl, Low Trust, and the ROI Problem

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I talk with Ofir Bloch, SVP of Corporate Marketing at WalkMe, about why enterprise AI adoption is harder than buying tools and handing out licenses. We get into WalkMe's State of Digital Adoption rese...

31 Aug 53min

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