181: How to handle a "horrible" client (Strategy Skills classics)

181: How to handle a "horrible" client (Strategy Skills classics)

For this episode, let's revisit one of the classics by Strategy Skills where we answer a question from our audience.

Facing a "horrible" client is a common experience in the business world. You could say that it is part of the journey. It can be hard to know what you should do during this situation. But it is exactly in these types of situations that we learn a lot.

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Episoder(500)

526: The University of Texas Professor on How to Improve Your Virtual Communication

526: The University of Texas Professor on How to Improve Your Virtual Communication

Welcome to Strategy Skills episode 526, an interview with the author of Ping: The Secrets of Successful Virtual Communication, Andrew Brodsky. In this episode, Andrew shares the nuances of effective...

17 Feb 202557min

525: Quantifying the Real Value and Impact of Thought Leadership

525: Quantifying the Real Value and Impact of Thought Leadership

Welcome to Strategy Skills episode 525, an interview with the authors of The ROI of Thought Leadership: Calculating the Value that Sets Organizations Apart, Cindy Anderson and Anthony Marshall.   In t...

12 Feb 202552min

524: Harvard Law School Alum on How to Train Your Team Effectively

524: Harvard Law School Alum on How to Train Your Team Effectively

Welcome to Strategy Skills episode 524, an interview with the author of Meet Every Learner's Needs: Redesigning Instruction So All Students Can Succeed, Robert Barnett. In this episode, Robert discu...

10 Feb 202546min

523: Boston Consulting Group's Martin Reeves on 'The Imagination Machine' (Strategy Skills classics)

523: Boston Consulting Group's Martin Reeves on 'The Imagination Machine' (Strategy Skills classics)

Welcome to Strategy Skills episode 345, an interview with the Chairman of the BCG Henderson Institute, BCG's think tank for new ideas in management and strategy. Martin has authored numerous books, in...

5 Feb 20251h

522: Former Editor of the Financial Times on the Secret Story of the World's Greatest Disruptor

522: Former Editor of the Financial Times on the Secret Story of the World's Greatest Disruptor

Welcome to Strategy Skills episode 522, an interview with the author of Gambling Man: The Secret Story of the World's Greatest Disruptor, Masayoshi Son, Lionel Barber. In this episode, Lionel discus...

3 Feb 202545min

521: Ex-Accenture Global CEO on Transformation: Human-Powered Leadership in a Disrupted World

521: Ex-Accenture Global CEO on Transformation: Human-Powered Leadership in a Disrupted World

Welcome to Strategy Skills episode 521, an interview with the author of Essential: How Distributed Teams, Generative AI, and Global Shifts are Creating a New Human Powered Leadership, Dr. Christie Smi...

27 Jan 202552min

520: A Harvard Expert's Guide to Mastering Conversations

520: A Harvard Expert's Guide to Mastering Conversations

Welcome to Strategy Skills episode 520, an interview with the author of TALK: The Science of Conversation and the Art of Being Ourselves, Alison Wood Brooks. In this episode, Alison shares how her e...

22 Jan 202551min

519: Bain & Company's Partner Rob Markey on Customer Strategy, Customer Loyalty and Retention (Strategy Skills classics)

519: Bain & Company's Partner Rob Markey on Customer Strategy, Customer Loyalty and Retention (Strategy Skills classics)

In this episode with Rob Markey, we will discuss valuing and measuring customer loyalty. Rob highlights the gap between executives' intentions to prioritize customers and their actual practices, notin...

20 Jan 20251h 7min

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