238: Redefining Success in a Customer-Centric Procurement Organization w/ Jens Hentschel

238: Redefining Success in a Customer-Centric Procurement Organization w/ Jens Hentschel

We're all positive that digital automation is the right way forward for procurement, but why? Are we pursuing progress for its own sake or to achieve an expanded range of procurement contributions? Put more simply, what do you plan to do with the time freed up by smart automation?

I'm joined today by Jens Hentschel, Founder and CEO of THE FIVIS PARTNERSHIP, a consultancy and training company based in London. With the FIVIS team, Jens focuses on the importance of customer-centricity in procurement transformation and skills development.

According to Jens, much of procurement is missing the big picture – toiling away in tactical isolation when a mindset shift is critically needed. Rather than trying to carve out a bigger role by taking on more tasks, Jens advocates for procurement to make an investment in meaningful connections. While we know the raw materials being purchased, if we do not also understand the needs of the end consumer, our impact is limited.

In this interview, we discuss why customer centricity is so important, and why it is also so difficult and likely to be overlooked by 'too-busy' procurement teams.

Denne episoden er hentet fra en åpen RSS-feed og er ikke publisert av Podme. Den kan derfor inneholde annonser.

Episoder(929)

883: The CPO Agenda: Scaling AI Beyond the Pilot W/ Darshan Deshmukh

883: The CPO Agenda: Scaling AI Beyond the Pilot W/ Darshan Deshmukh

"It's all about building that momentum, creating the value, testing the hypothesis, and then continuing to challenge us to take it to that next level." Darshan Deshmukh, President at ProcureAbility AI...

14 Sep 49min

EP 016: Startup of the Week: FlockScore W/ Matthew Spencer

EP 016: Startup of the Week: FlockScore W/ Matthew Spencer

"The earlier you can catch risk, the cheaper it is to solve." - Matthew Spencer, Founder of FlockScore Procurement teams have access to plenty of information when evaluating a new supplier, from certi...

9 Sep 26min

882: Reengineering Procurement for Greater Impact W/ Polly DeSouza

882: Reengineering Procurement for Greater Impact W/ Polly DeSouza

"If you want a seat at the table, you've got to pull up the chair." - Polly DeSouza, APAC Transformation Leader Procurement teams have spent years talking about the need to move away from tactical and...

7 Sep 35min

EP 015: Provider of the Week: Tradeverifyd

EP 015: Provider of the Week: Tradeverifyd

"It's more the translation of visibility. It's not so much visibility. Visibility is there, but it's what do you do with that?" - Mike Prorock, CEO, Tradeverifyd Supply chain risk has become both more...

2 Sep 30min

881: Owning Transformation: How to Successfully Lead Procurement Through Change W/ Gretchen Vance

881: Owning Transformation: How to Successfully Lead Procurement Through Change W/ Gretchen Vance

"Don't ask AI to do something that you don't know how to do yourself." - Gretchen Vance, Vice President Procurement at Forest Lawn Parks and Mortuaries Procurement transformation often comes down to a...

31 Aug 35min

EP 014: Provider of the Week: Sievo W/ Sammeli Sammalkorpi

EP 014: Provider of the Week: Sievo W/ Sammeli Sammalkorpi

"The expectation level of procurement is rising. Today's stuff that was not possible a year ago, that felt like science fiction three years ago, is something that we can create for our customers today...

26 Aug 24min

880: The State of AI in Procurement: Who's Getting the ROI? W/ Nick Heinzmann

880: The State of AI in Procurement: Who's Getting the ROI? W/ Nick Heinzmann

"There's an absolute risk of procurement's role and scope being diminished by AI, unless we embrace new ways of working." - Nick Heinzmann, Head of Research, Zip According to new research from Zip, on...

24 Aug 33min

879: The AI Pilot Phase is Over: How to Move From AI Investment to Genuine Business Impact W/ Joseph Postiglione, Sr.

879: The AI Pilot Phase is Over: How to Move From AI Investment to Genuine Business Impact W/ Joseph Postiglione, Sr.

"If you're not completely sure about what you want to try to achieve, how will you know you ever achieved it?" - Joseph Postiglione, Sr., Author, Protecting Expected Outcomes in the Age of AI AI inves...

17 Aug 28min

Populært innen Business og økonomi

stopp-verden
dine-penger-pengeradet
lydartikler-fra-aftenposten
e24-podden
rss-penger-polser-og-politikk
rss-borsmorgen-okonominyhetene
rss-skravla-gar
rss-pa-konto
pengepodden-2
finansredaksjonen
livet-pa-veien-med-jan-erik-larssen
rss-orjasater
utbytte
lederpodden
tid-er-penger-en-podcast-med-peter-warren
pengesnakk
morgenkaffen-med-finansavisen
stormkast-med-valebrokk-stordalen
rss-markedspuls-2
liberal-halvtime