Art of Procurement16 Sep 2019

270: How MetLife is Applying Automation to the Sourcing Process w/ Mahmood Shah

"We have to be able to talk in a language that the business understands, and they have to see the actual value of what [procurement is] bringing to the table over and over, above any type of savings, I think that's the key for me."

In this week's podcast, host Philip Ideson speaks with Mahmood Shah, Director of Global Procurement at MetLife. He started his career in supply chain in the automotive and airline industries before making the switch to procurement and financial services. He has also worked on both sides of the direct/indirect spend line.

His experience and point of view are critical for any procurement organization weighing the benefits and challenges of full digital transformation. That doesn't just mean taking the source-to-pay process online; it requires the leadership team to explore and employ the full advantages of bots and robotic process automation (RPA).

In this conversation, Mahmood shares his advice about:

The importance of having a vision for procurement digitalization that includes more personalized capabilities and self-service options for distributed buyers, and what boundaries (if any) should confine what non-procurement colleagues have access to do.
What he would do differently to market procurement within his organization if he had it to do over.
How to evaluate, select and implement RPA solutions specifically for procurement applications.
The kinds of changes further automation of procurement requires to the relationship between procurement and in-house IT.

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Episoder(930)

Ep 01: The Agentic Procurement Diaries: Why This Is a Once-in-a-Few-Centuries Revolution

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16 Sep 34min

883: The CPO Agenda: Scaling AI Beyond the Pilot W/ Darshan Deshmukh

"It's all about building that momentum, creating the value, testing the hypothesis, and then continuing to challenge us to take it to that next level." Darshan Deshmukh, President at ProcureAbility AI...

14 Sep 49min

EP 016: Startup of the Week: FlockScore W/ Matthew Spencer

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9 Sep 26min

882: Reengineering Procurement for Greater Impact W/ Polly DeSouza

"If you want a seat at the table, you've got to pull up the chair." - Polly DeSouza, APAC Transformation Leader Procurement teams have spent years talking about the need to move away from tactical and...

7 Sep 35min

EP 015: Provider of the Week: Tradeverifyd

"It's more the translation of visibility. It's not so much visibility. Visibility is there, but it's what do you do with that?" - Mike Prorock, CEO, Tradeverifyd Supply chain risk has become both more...

2 Sep 30min

881: Owning Transformation: How to Successfully Lead Procurement Through Change W/ Gretchen Vance

"Don't ask AI to do something that you don't know how to do yourself." - Gretchen Vance, Vice President Procurement at Forest Lawn Parks and Mortuaries Procurement transformation often comes down to a...

31 Aug 35min

EP 014: Provider of the Week: Sievo W/ Sammeli Sammalkorpi

"The expectation level of procurement is rising. Today's stuff that was not possible a year ago, that felt like science fiction three years ago, is something that we can create for our customers today...

26 Aug 24min

880: The State of AI in Procurement: Who's Getting the ROI? W/ Nick Heinzmann

"There's an absolute risk of procurement's role and scope being diminished by AI, unless we embrace new ways of working." - Nick Heinzmann, Head of Research, Zip According to new research from Zip, on...

24 Aug 33min