370: Customer strategy, customer loyalty and retention - with Bain & Company's partner Rob Markey

370: Customer strategy, customer loyalty and retention - with Bain & Company's partner Rob Markey

Listen to this thought-provoking discussion between Michael and Rob Markey, Bain and Company's partner.We talk about customer strategy, how should we define the loyalty of a customer, what generates loyalty, what steps do you take to build loyalty in a customer base. Rob Markey, a partner and director at Bain & Company and the founder of the firm's Global Customer Strategy and Marketing practice. He is a co-author of The Ultimate Question 2.0 and is the host of the Net Promoter System podcast. He is based in New York.

https://www.firmsconsulting.com/promo

Episoder(830)

627: USA Champion Gymnast turned entrepreneur & VC, Lisa Carmen Wang — Overcoming Good Girl Brainwashing

627: USA Champion Gymnast turned entrepreneur & VC, Lisa Carmen Wang — Overcoming Good Girl Brainwashing

Welcome to an interview with the author of The Bad Bitch Business Bible, Lisa Carmen Wang. The Bad Bitch Business Bible is Lisa's no-holds-barred guide for women who want to break free of Good Girl Br...

8 Nov 202348min

626: Generating multiple creative hypotheses (Case Interview & Management Consulting classics)

626: Generating multiple creative hypotheses (Case Interview & Management Consulting classics)

For this episode, let's revisit a Case Interview & Management Consulting classic, building of our technique to develop hypotheses, this podcast explains a clever way to generate creative hypotheses. I...

6 Nov 20237min

625: McKinsey senior partner networking success (Case Interview & Management Consulting classics)

625: McKinsey senior partner networking success (Case Interview & Management Consulting classics)

For this episode, let's revisit a Case Interview & Management Consulting classic where we share a networking success story with a McKinsey senior partner. We always ask our clients, especially those f...

1 Nov 202310min

624: Why should you bring energy to the interview? (Case Interview & Management Consulting classics)

624: Why should you bring energy to the interview? (Case Interview & Management Consulting classics)

For this episode, let's revisit a Case Interview & Management Consulting classic where we discuss why you should bring energy to the interview. Lots of candidates leave it to the interviewer to determ...

30 Okt 20236min

623: How AI Will Return Communication To Its Most Natural Form: Voice (with President of WillowTree, Tobias Dengel)

623: How AI Will Return Communication To Its Most Natural Form: Voice (with President of WillowTree, Tobias Dengel)

Welcome to an interview with the author of The Sound of the Future: The Coming Age of Voice Technology, Tobias Dengel. In his new book, Tobias answers why voice technology is the next big thing in tec...

25 Okt 202349min

622: Making sexist comments in interviews (Case Interview & Management Consulting classics)

622: Making sexist comments in interviews (Case Interview & Management Consulting classics)

For this episode, let's revisit a Case Interview & Management Consulting classic where we speak about candidates making sexist comments in interviews. Due to culture, tradition and even good intention...

23 Okt 20233min

621: How to get to $500k per month in 4 years (with Samuel Moses)

621: How to get to $500k per month in 4 years (with Samuel Moses)

I recently had a great conversation with Sam Moses, which I think you will enjoy. We speak about how Sam managed to build a $500k in revenue per month business in just 4 years. We cover a lot of groun...

18 Okt 202355min

620: Estimation Sensitivities During Calculations (Case Interview & Management Consulting classics)

620: Estimation Sensitivities During Calculations (Case Interview & Management Consulting classics)

For this episode, let's revisit a Case Interview & Management Consulting classic where we look at how to make estimations when calculating smaller values or working with enclosed spaces like restauran...

16 Okt 20235min

Populært innen Business og økonomi

stopp-verden
dine-penger-pengeradet
lydartikler-fra-aftenposten
e24-podden
rss-penger-polser-og-politikk
rss-borsmorgen-okonominyhetene
pengepodden-2
finansredaksjonen
utbytte
pengesnakk
livet-pa-veien-med-jan-erik-larssen
morgenkaffen-med-finansavisen
tid-er-penger-en-podcast-med-peter-warren
rss-sunn-okonomi
okonomiamatorene
lederpodden
liberal-halvtime
rss-markedspuls-2
rss-investering-gjort-enkelt
rss-andelige-tanker-med-camillo