489: Mindset shift: The key to effective communication (with Michael Reddington)
Case Interview Preparation & Management Consulting | Strategy | Critical Thinking13 Jul 2022

489: Mindset shift: The key to effective communication (with Michael Reddington)

Welcome to an episode with a Certified Forensic Interviewer, Michael Reddington.

In this episode, Michael shares his knowledge as a CFI and how interviewing skills can be translated to the business world with the Disciplined Listening Method, an approach which he developed. He also spoke about the mindset shift that leaders and organizations need to take to gain a better understanding and awareness of other people's perspectives and reasoning.

Michael Reddington CFI, is a certified forensic interviewer and the president of InQuasive Inc., a company that integrates the key components of effective nonconfrontational interview techniques with current business research for executives.

As a Certified Forensic Interviewer, Michael achieved the highest professional designation available in the field of interview and interrogation and spent over a decade training investigators around the world on the successful application of nonconfrontational interview and interrogation techniques. Never one to be satisfied with his achievements, Michael arrived at two key realizations while expanding his observation and persuasive skill sets. First, the very best leaders and interrogators capitalize on the same two core skills - vision and influence. Second, the cognitive processes that lead customers to commit to saying, "I'll buy it," employees to commit to saying, "I'll do it," and suspects to commit to truthfully saying, "I did it" are all nearly identical. These realizations caused Michael to recognize he could teach executives how to reduce missed opportunities and increase commitments to action. As a result, he developed the Disciplined Listening Method, transitioned to serving as an executive resource, and founded InQuasive, Inc. Michael created the Disciplined Listening Method by integrating current business communication research and best practices with components of four nonconfrontational interview and interrogation techniques. The resulting educational content represents a new and in-depth approach to applying strategic, ethical observation and persuasion techniques across the spectrum of business conversations.

Companies have invited Michael, government agencies, and executive groups to facilitate his programs across the United States, Canada, the United Kingdom, Ireland, Europe, Africa, and the Middle East. He has led over one thousand programs and educated over ten thousand participants from over 50 countries. He leads programs and advisory sessions designed to teach participants to activate the truth in the areas of leadership communication, sales, negotiation, conflict resolution, customer service, candidate interviews, family conversations, and public speaking/influential instruction.

Michael goes well beyond facilitating and advising. He applies customized content specifically designed to meet the needs of each participant with a humorous and intelligent delivery style. His diligent preparation, attention to each participant's concerns, and added context coalesce to drive home the learning objectives. With Michael, it's never a presentation, seminar, or advisory session; it's always an experience.

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Episoder(815)

818: Exit opportunities (Case Interview & Management Consulting classics)

818: Exit opportunities (Case Interview & Management Consulting classics)

For this episode, let's revisit a Case Interview & Management Consulting classic where we spoke about the reality of exit opportunities in management consulting.   Here are some free gifts for you:   Overall Approach Used in Well-Managed Strategy Studies free download: www.firmsconsulting.com/OverallApproach   McKinsey & BCG winning resume free download: www.firmsconsulting.com/resumepdf   Get Exclusive Episode 1 Access of How to Build a Consulting Practice: www.firmsconsulting.com/build   Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

1 Okt 15min

817: Culture by Design: How Leaders Drive Strategy, Execution, and Performance with Krista White

817: Culture by Design: How Leaders Drive Strategy, Execution, and Performance with Krista White

In this episode, Krista White, coauthor of Culture Design and cofounder of Culture Design Lab explains how leaders can treat culture as a strategic lever rather than an HR initiative. 1. Culture is inseparable from strategy Krista stresses that culture cannot be treated as background. It determines whether strategic plans survive contact with execution. "We were noticing that there was a gap in people knowing how to connect culture with strategy. Our hope is that this book serves as a practical guide." Leaders who design culture deliberately create alignment and resilience. Those who ignore it risk drift and underperformance. 2. Leadership presence remains essential Digital tools cannot replace visible leadership. "Everyone should be able to get five minutes with you. The CEO should not be a high on a hill person who is not reachable." Walking the floor and observing frontline conditions show employees what leadership values. 3. Rituals make values real Rituals translate values into behavior. "The rituals that stick are the ones tied directly to your business model and purpose not borrowed from another industry." 4. Resistance is part of the process Cultural change often meets skepticism. Krista advises leaders to treat adoption like marketing. "Think of it like marketing. You need many touches before someone clicks buy. Culture change requires consistency and repetition." Consistency reduces resistance. 5. Context shapes culture Best practices cannot be copied blindly. "I used to think there was one right way for culture to look. I learned it is industry and context dependent." The principle is to design culture that fits your strategy and market position. 6. Leadership lessons that endure Krista learned two lessons from her father James White that remain relevant for executives Discipline and preparation: "Practice makes perfect." Balance and resilience: Never sacrificing family relationships even under pressure. 7. A broader leadership mission Krista frames her work around freedom and engagement. "My why is to do my part in creating a freer and more joyful world for everyone. For me that is through storytelling." Organizations perform best when employees can bring their full selves to work. 📚 Get Culture Design here: https://shorturl.at/NVrs1 Here are some free gifts for you: Overall Approach Used in Well-Managed Strategy Studies free download: www.firmsconsulting.com/OverallApproach McKinsey & BCG winning resume free download: www.firmsconsulting.com/resumepdf Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

29 Sep 49min

816: Be a professional, don't be a business person (Case Interview & Management Consulting classics)

816: Be a professional, don't be a business person (Case Interview & Management Consulting classics)

What is your understanding of the consulting culture or philosophy? What do you think defines and separates the top consulting firms from the others?   For this episode, let's revisit a Case Interview & Management Consulting classic where we spoke about the real culture of consulting firms apart from what people think it is and what distinguishes great consulting firms from others.   Here are some free gifts for you:   Overall Approach Used in Well-Managed Strategy Studies free download: www.firmsconsulting.com/OverallApproach   McKinsey & BCG winning resume free download: www.firmsconsulting.com/resumepdf   Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

22 Sep 24min

815: The situation of not having the best undergraduate school (Case Interview & Management Consulting classics)

815: The situation of not having the best undergraduate school (Case Interview & Management Consulting classics)

For this episode, let's revisit a Case Interview & Management Consulting classic where we discuss the situation of those people who may not have had the best undergraduate school, are not landing interviews, or do not impress their interviewer too well and how to fix this kind of problem.   Here are some free gifts for you:   Overall Approach Used in Well-Managed Strategy Studies free download: www.firmsconsulting.com/OverallApproach   McKinsey & BCG winning resume free download: www.firmsconsulting.com/resumepdf   Get Exclusive Episode 1 Access of How to Build a Consulting Practice: www.firmsconsulting.com/build   Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

15 Sep 13min

814: Why confidence is important (Case Interview & Management Consulting classics)

814: Why confidence is important (Case Interview & Management Consulting classics)

For this episode, let's revisit a Case Interview & Management Consulting classic where we discuss the importance of confidence in management consulting and how the lack of confidence will impact your performance in crucial situations.   Here are some free gifts for you:   Overall Approach Used in Well-Managed Strategy Studies free download: www.firmsconsulting.com/OverallApproach   McKinsey & BCG winning resume free download: www.firmsconsulting.com/resumepdf   Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

10 Sep 12min

813: What is to be a management consultant (Case Interview & Management Consulting classics)

813: What is to be a management consultant (Case Interview & Management Consulting classics)

For this episode, let's revisit a Case Interview & Management Consulting classic where we discuss the responsibilities of a management consultant, how they should act and how they manage certain kinds of situations. We also cover the type of jobs that management consultants do and the skills they need.   Here are some free gifts for you:   Overall Approach Used in Well-Managed Strategy Studies free download: www.firmsconsulting.com/OverallApproach   McKinsey & BCG winning resume free download: www.firmsconsulting.com/resumepdf   Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

8 Sep 18min

812: It's not always about being fast in math (Case Interview & Management Consulting classics)

812: It's not always about being fast in math (Case Interview & Management Consulting classics)

What does it mean when someone tells you that you need to be good at math?    For this episode, let's revisit a Case Interview & Management Consulting classic where we discuss the common mistakes when doing math, how to structure your math problems, and what you should do to improve your math skills.   Here are some free gifts for you:   Overall Approach Used in Well-Managed Strategy Studies free download: www.firmsconsulting.com/OverallApproach   McKinsey & BCG winning resume free download: www.firmsconsulting.com/resumepdf   Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

3 Sep 12min

811: Look at long term (Case Interview & Management Consulting classics)

811: Look at long term (Case Interview & Management Consulting classics)

How do you decide on which firm you want to join?  For this episode, let's revisit a Case Interview & Management Consulting classic where we discuss the decision-making criteria for choosing a firm, the three levels of consultant, and the impact of learning from a senior partner in your career.   Here are some free gifts for you:   Overall Approach Used in Well-Managed Strategy Studies free download: www.firmsconsulting.com/OverallApproach   McKinsey & BCG winning resume free download: www.firmsconsulting.com/resumepdf   Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

1 Sep 14min

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