489: Mindset shift: The key to effective communication (with Michael Reddington)

489: Mindset shift: The key to effective communication (with Michael Reddington)

Welcome to an episode with a Certified Forensic Interviewer, Michael Reddington.

In this episode, Michael shares his knowledge as a CFI and how interviewing skills can be translated to the business world with the Disciplined Listening Method, an approach which he developed. He also spoke about the mindset shift that leaders and organizations need to take to gain a better understanding and awareness of other people's perspectives and reasoning.

Michael Reddington CFI, is a certified forensic interviewer and the president of InQuasive Inc., a company that integrates the key components of effective nonconfrontational interview techniques with current business research for executives.

As a Certified Forensic Interviewer, Michael achieved the highest professional designation available in the field of interview and interrogation and spent over a decade training investigators around the world on the successful application of nonconfrontational interview and interrogation techniques. Never one to be satisfied with his achievements, Michael arrived at two key realizations while expanding his observation and persuasive skill sets. First, the very best leaders and interrogators capitalize on the same two core skills - vision and influence. Second, the cognitive processes that lead customers to commit to saying, "I'll buy it," employees to commit to saying, "I'll do it," and suspects to commit to truthfully saying, "I did it" are all nearly identical. These realizations caused Michael to recognize he could teach executives how to reduce missed opportunities and increase commitments to action. As a result, he developed the Disciplined Listening Method, transitioned to serving as an executive resource, and founded InQuasive, Inc. Michael created the Disciplined Listening Method by integrating current business communication research and best practices with components of four nonconfrontational interview and interrogation techniques. The resulting educational content represents a new and in-depth approach to applying strategic, ethical observation and persuasion techniques across the spectrum of business conversations.

Companies have invited Michael, government agencies, and executive groups to facilitate his programs across the United States, Canada, the United Kingdom, Ireland, Europe, Africa, and the Middle East. He has led over one thousand programs and educated over ten thousand participants from over 50 countries. He leads programs and advisory sessions designed to teach participants to activate the truth in the areas of leadership communication, sales, negotiation, conflict resolution, customer service, candidate interviews, family conversations, and public speaking/influential instruction.

Michael goes well beyond facilitating and advising. He applies customized content specifically designed to meet the needs of each participant with a humorous and intelligent delivery style. His diligent preparation, attention to each participant's concerns, and added context coalesce to drive home the learning objectives. With Michael, it's never a presentation, seminar, or advisory session; it's always an experience.

Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

Episoder(815)

39: Converting the internship

39: Converting the internship

This podcast presents some proven strategies candidates can apply this summer. We will discuss actual internship examples from our own experiences in consulting firms, and the characteristics of the successful candidates. In particular, I will discuss of the very earliest interns I had the opportunity to hire as a principal and discuss their widely diverging careers, largely built of their internship performance.

31 Okt 201124min

38: Case Interview feedback is not gospel

38: Case Interview feedback is not gospel

Too many aspiring consultants stick too closely to the feedback provided by consulting firms after an interview. The problem with this strategy is that it assumes the feedback is truthful, useful and even designed to help you. This podcast explains how you need to go about critically evaluating the feedback you use, what to use and what to discard. This is an important podcast lest you end up chasing fictitious development areas.

25 Okt 201115min

37: Lessons from Jan 2012 Internships

37: Lessons from Jan 2012 Internships

In this podcast we extract the most important mistakes, best-practices and lessons learned from our clients who interviewed and are still interviewing through the January 2012 US MBA internships.

19 Okt 201128min

36: Public Sector Consulting

36: Public Sector Consulting

Far too many candidates think public sector work is boring. In fact, just the opposite is true. Public sector work typically falls into 4 categories: national government, regional government, state-owned-enterprises and state initiatives. This podcast focuses on national government and state-owned-enterprises, and we want to show you that these engagements are among the most eminent, significant, challenging and career enhancing. We will discuss specific engagements (scrubbed for detail) and why they are in many ways more exciting than private sector projects.

13 Okt 201123min

35: Deloitte S&O vs. McKinsey EM

35: Deloitte S&O vs. McKinsey EM

We have responded to the bolded out part of the question below: "As a person from a big emerging market interested in the long term career in my region, I am thinking about which strategy makes more sense for a person like me: 1) start at BBM in his own country 2) start at BBM in the US, transferring after some time back to his country (to BBM or directly to industry). I can think of the following pros of the first option: a) better chances for success at BBM due to the absence of cultural barriers, higher growth of BBM in that country b) better exit opportunities c) the earlier opportunity to start building professional network in that country d) better experience at BBM due to higher chance of being staffed on "crown-jewel" clients. Pros of the second option: a) the prestige of the US experience b) better training c) better experience due to exposure to the American companies which on average are higher quality organizations than emerging market companies. I think many people would be interested in your opinion on this topic, Michael. A related dilemma that some of my friends have is making a choice between BBM in their home country and Deloitte/PWC in the US. What is better for them assuming they would like to be in their home country in 5-7 years?"

7 Okt 20119min

34: McKinsey USA or McKinsey EM

34: McKinsey USA or McKinsey EM

We have responded to the bolded out part of the question below: "As a person from a big emerging market interested in the long term career in my region, I am thinking about which strategy makes more sense for a person like me: 1) start at BBM in his own country 2) start at BBM in the US, transferring after some time back to his country (to BBM or directly to industry). I can think of the following pros of the first option: a) better chances for success at BBM due to the absence of cultural barriers, higher growth of BBM in that country b) better exit opportunities c) the earlier opportunity to start building professional network in that country d) better experience at BBM due to higher chance of being staffed on "crown-jewel" clients. Pros of the second option: a) the prestige of the US experience b) better training c) better experience due to exposure to the American companies which on average are higher quality organizations than emerging market companies. I think many people would be interested in your opinion on this topic, Michael. A related dilemma that some of my friends have is making a choice between BBM in their home country and Deloitte/PWC in the US. What is better for them assuming they would like to be in their home country in 5-7 years?" McKinsey USA or McKinsey EM

1 Okt 201116min

33: Husband Wants to Leave

33: Husband Wants to Leave

We get a variety of queries from all levels of consultants: analysts up to principal. This question came from a female engagement manager in the USA. She was distraught after having worked very hard to build her career, and not sure how to handle this ultimatum from her husband. She was afraid that any changes to her work schedule would affect her partner track. We offer some helpful considerations for managing this delicate situation. Should you have a colleague in a similar situations it is essential not to judge either partner and NEVER offer the solution. Always offer options and discuss the considerations. In personal matters, the person in question must always make the decision. If you make it for them, they become reliant on your and that is not appropriate nor healthy for any relationship, personal or professional.

25 Sep 201112min

32: Managed Out in 4 Months

32: Managed Out in 4 Months

Unfortunately, in management consulting this is something everyone should plan for. Performance or economic conditions can lead to the up-or-out policy being applied. We have had several requests to help mainly associate (MBA-level) admits. The key thing is not to panic. Not to lose any leverage. Not to make rash decisions and rush off resumes. Not to do anything until this has settled in and a strategy has been developed. The decision should not affect your self worth in any way. In all fairness, consulting firms do treat candidates well during this painful transition. Full disclosure, I was the architect of many such decisions and can understand the difficulty for candidates. Here I present a blue-print to follow which worked very well when I released candidates. With the economy already softening , recruitment down worldwide for 2012 and fees down in several major offices, this podcast is timely.

19 Sep 201118min

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