493: Shaping empathy from the perspective of your employees and customers (with Dr. Natalie Petouhoff)

Welcome to an episode with the Vice President for Communications of Texas Roadhouse and Kent Taylor's close friend, Travis Doster. Get Kent's new book here: https://amzn.to/30Q9SW7 Kent Taylor was the Founder and CEO of Texas Roadhouse, one of the most successful restaurant chains in America. It was founded in 1993 and is currently operating 647 restaurants in 49 states and 10 foreign countries. In 2016 and 2018, it was recognized by Forbes as America's Best Large Employer. On the 18th of March 2021, Kent died at the age of 65; just a few months before his book was finally released in the market. In this episode, Travis Doster talks about the humble beginnings of the iconic Casual Dining food chain. He talked about how Kent made out-of-the-box strategies that contributed to the company's legendary success. He also talked about how Kent handled more than 80 rejections as he pitched the idea for his business. For business owners who are facing difficulties during these trying times, this is for you. MADE FROM SCRATCH: The Legendary Success Story of Texas Roadhouse. Kent Taylor: https://amzn.to/30Q9SW7 Enjoying our podcast? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo We use affiliate links whenever possible (if you purchase items listed above using our affiliate links, we will get a bonus).

19 Jan 202258min

What is your understanding of the consulting culture or philosophy? What do you think defines and separates the top consulting firms from the others? In this episode, we spoke about the real culture of consulting firms apart from what people think it is and what distinguishes great consulting firms from others. Enjoying our podcast? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

17 Jan 202224min

Learn more and see the application guidelines: https://www.firmsconsulting.com/experts-published-author-program/ Apply: email team@firmsconsulting.com This is a part of a 10-episode program to help our clients and customers measurably and radically transform their careers through The Author Program. How would your career, reputation, and earnings change as a published author? Imagine your client interactions when potential and current clients saw your thinking in a published book before they met you? Imagine the time you would save not having to explain your ideas and the value you could add to them? Imagine the fee premium you could earn? Imagine avoiding awkward meetings trying to establish your credibility? Imagine how many potential clients would find you and reach out to you? Enjoying our podcast? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

12 Jan 20224min

In this episode, we spoke about the reality of exit opportunities in management consulting. Enjoying our podcast? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

10 Jan 202215min

For this episode, let's revisit one of the classics by Strategy Skills where we discuss the most important concepts you need to understand in order to advance your career. Be reminded about what is Corporate Strategy and how is it different from the other types of strategies. Enjoying our podcast? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

5 Jan 202211min

This episode discusses what brainstorming is in consulting and what it is not. You will learn what you should actually do when asked to brainstorm. Enjoying our podcast? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

3 Jan 20229min

For this episode, let's revisit one of the classics by Strategy Skills where we answer a question from our audience. Facing a "horrible" client is a common experience in the business world. You could say that it is part of the journey. It can be hard to know what you should do during this situation. But it is exactly in these types of situations that we learn a lot. Enjoying our podcast? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

29 Des 202112min

In this episode, we spoke about what it is like to be in a management consulting engagement. Enjoying our podcast? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

27 Des 202117min