566: What is the foundation of trust? (with Sandra Sucher)
Case Interview Preparation & Management Consulting | Strategy | Critical Thinking10 Apr 2023

566: What is the foundation of trust? (with Sandra Sucher)

For this episode, we interview the coauthor of The Power of Trust, Sandra Sucher. In this book, Sandra Sucher and Shalene Gupta examine the economic impact of trust and the science behind it and conclusively prove that trust is built from the inside out. Trust emerges from a company being the "real deal": creating products and services that work, having good intentions, treating people fairly, and taking responsibility for all the impacts an organization creates, whether intended or not.

Sandra Sucher is a professor of management practice at Harvard Business School and studies trust and moral leadership. She's authored 110 business cases, technical notes, video interviews, teaching notes, and three books.

Sucher is on the Edelman Trust Institute advisory board and has collaborated with Deloitte on TrustIQ™, a proprietary tool that measures key elements of trust in major corporations and public sector organizations.

Sucher was a business executive for 20 years before joining Harvard. As a senior executive at Fidelity Investments, she measured customer loyalty, redesigned back-office operations, and improved the quality of service. In retailing, she co-authored the proposal to expand Filene's Basement from a single-unit business to a national chain. She has served on corporate and nonprofit boards and as the Better Business Bureau chair.

Get Sandra's book here:

The Power of Trust: How Companies Build It, Lose It, Regain It. Sandra J. Sucher and Shalene Gupta

Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

Episoder(833)

693: Facts, Data, and Evidence: Knowing What to Trust or Can We Really Trust Evidence? (with Professor of Finance at London Business School, Alex Edmans)

693: Facts, Data, and Evidence: Knowing What to Trust or Can We Really Trust Evidence? (with Professor of Finance at London Business School, Alex Edmans)

Welcome to an interview with the author of May Contain Lies: How Stories, Statistics, and Studies Exploit Our Biases―And What We Can Do about It, Alex Edmans. In this book, renowned economist Alex Edm...

10 Jul 202449min

692: Building an AI Meeting Assistant in Silicon Valley (with Co-Founder and CEO of Fireflies.ai, Krish Ramineni)

692: Building an AI Meeting Assistant in Silicon Valley (with Co-Founder and CEO of Fireflies.ai, Krish Ramineni)

Welcome to an interview with the CEO of Fireflies.ai, Krish Rameni. In this episode, Krish took us back to the early days of starting their company, Fireflies.ai, and how they stayed motivated despite...

8 Jul 202440min

691: Solving for Why: Strategies for creating a career of purpose and meaning (with Dr. Mark G. Shrime)

691: Solving for Why: Strategies for creating a career of purpose and meaning (with Dr. Mark G. Shrime)

Welcome to an interview with the author of Solving for Why: A Surgeon's Journey to Discover the Transformative Power of Purpose, Dr. Mark G. Shrime. Solving for Why is an inspiring memoir about findin...

3 Jul 202451min

690: Winning Mondays: Empowering Leaders and Teams (with Paul Epstein)

690: Winning Mondays: Empowering Leaders and Teams (with Paul Epstein)

Welcome to an interview with the author of Better Decisions Faster: Unshakable Confidence When You Need It Most, Paul Epstein. In Better Decisions Faster, Paul draws from the green-light wisdom of For...

1 Jul 202453min

689: Principles to Succeed at Any Table in Business, Sports, and Life (with US Open Medalist, Justin Bookey)

689: Principles to Succeed at Any Table in Business, Sports, and Life (with US Open Medalist, Justin Bookey)

Welcome to an interview with the author of Ping Pong Leadership: 18 Principles to Succeed at Any Table in Business, Sports, and Life, Justin Bookey. In this book, Justin distills lessons from a belove...

26 Jun 202444min

688: How VC Shapes Startups (with Benjamin Shestakofsky)

688: How VC Shapes Startups (with Benjamin Shestakofsky)

Welcome to an interview with the author of Behind the Startup: How Venture Capital Shapes Work, Innovation, and Inequality, Benjamin Shestakofsky. This book draws on nineteen months of participant-obs...

24 Jun 202449min

687: Fair Shake: Women and the Fight to Build a Just Economy (with Naomi Cahn, June Carbone, and Nancy Levit)

687: Fair Shake: Women and the Fight to Build a Just Economy (with Naomi Cahn, June Carbone, and Nancy Levit)

Welcome to an interview with the authors of Fair Shake: Women and the Fight to Build a Just Economy, Naomi Cahn, June Carbone, and Nancy Levit. This book explains that the system that governs our econ...

19 Jun 202451min

686: Reevaluating Our Relationship with Change (with Former Deloitte's Chief Learning Officer, Ashley Goodall)

686: Reevaluating Our Relationship with Change (with Former Deloitte's Chief Learning Officer, Ashley Goodall)

Welcome to an interview with the author of The Problem with Change: And the Essential Nature of Human Performance, Ashley Goodall. Drawing on two decades spent leading HR organizations at Deloitte and...

17 Jun 202451min

Populært innen Business og økonomi

lydartikler-fra-aftenposten
stopp-verden
dine-penger-pengeradet
e24-podden
rss-borsmorgen-okonominyhetene
rss-penger-polser-og-politikk
finansredaksjonen
livet-pa-veien-med-jan-erik-larssen
pengepodden-2
utbytte
rss-sunn-okonomi
tid-er-penger-en-podcast-med-peter-warren
pengesnakk
liberal-halvtime
stormkast-med-valebrokk-stordalen
morgenkaffen-med-finansavisen
lederpodden
okonomiamatorene
rss-politisk-preik
rss-markedspuls-2