How Empathy Makes Mergers and Acquisitions Successful
M&A Science15 Sep 2017

How Empathy Makes Mergers and Acquisitions Successful

"This is the first time I've been acquired by a company that felt like it had a soul." That's what John Derusso was told after leading an integration. John is the Director of Corporate Development Integration with Cisco Systems and has been for the past four years.

0:00-0:10 John's background with Cisco and supply chain


0:13-2:12 Successful acquisitions


2:12-6:42 Retaining people


6:42-9:36 Big picture view of integration


9:36-13:30 Excitement and adrenaline in integration (step-by-step process)


13:30-20:21 Planning considerations, diligence, and key indicators of success

24:22-30:20 Taking care of customers

30:20-42:19 Complexity, decision-making, and communication

42:19-46:37 Degree of integration (depth and speed)

46:37-52:25 Difficult aspects of integration

52:25-End Lifetime lessons learned and key traits

M&A Science by Kison Patel (kison@dealroom.net)

DealRoom: Data Science and AI for M&A (www.dealroom.net)

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