The 4 Cs of Manager Communication: How to Build Trust, Clarity and Engagement
Managers are stretched thin, but remain the most powerful voice for employee trust. In this episode of ThinkCast, Gartner VP Analyst Alexandra Earl introduces the 4 C's of Manager Communication Compet...
28 Apr 18min
AI After the Hype: Why Scaling Value Means Quitting More
AI hype hasn't disappeared, but patience has. In this episode of ThinkCast, recorded from the Gartner CIO Leadership Forum Opening Keynote, Gartner VP Analyst Tori Paulman breaks down why many AI ini...
21 Apr 25min
The "AI-Free" Trust Disruption: Backlash or the Future of Responsible AI?
AI is now everywhere, but trust is breaking down just as fast. As synthetic content floods our feeds and workflows, leaders face a new question: when does AI help, and when does it quietly undermine c...
14 Apr 24min
The AI Upskill Most Teams Are Overlooking
Most AI initiatives don't fail because the technology is wrong; they fail because the humans around it stop thinking as carefully as they used to. In this episode of ThinkCast, recorded from a live se...
7 Apr 31min
Human Moments That Matter in an AI‑Driven Customer Experience
AI can answer faster, personalize at scale, and automate entire customer journeys, but it can't make someone feel seen. In this episode of ThinkCast, recorded from a live session at Gartner CIO Leader...
31 Mar 24min
How AI Really Thinks — and Why It Hallucinates
In this episode of ThinkCast, we explore one of the most persistent — and evolving — challenges with AI: hallucinations. Gartner Chief of Research Chris Howard breaks down what hallucinations really a...
24 Mar 13min
AI Is Ready, Your Workforce Isn't: Why AI ROI Falls Short
Most organizations don't have an AI problem — they have a human readiness problem. Despite massive investment and accelerating adoption, most AI initiatives are falling short of real business impact. ...
17 Mar 19min
No APIs, No AI: Organizing Software Engineering for Today's AI Reality
How should software engineering evolve for the age of AI? As organizations rush to weave GenAI and agentic AI into every product and workflow, engineering teams face a new reality: you can't scale AI ...
10 Mar 17min
