197: The Rebel Guide to Managing and Customer Service

197: The Rebel Guide to Managing and Customer Service

Better customer service demands a revolution! You need to strive for rebel hospitality. Entrepreneur and author Chip Conley of AirBnB (2:05) shares his secrets for better customer service and how to be a better mentor. Plus, we see how CMO spend will shape Marketing's 2020 agenda with Gartner expert Ewan McIntyre (26:01) and unlock why you need more diversity in your cybersecurity initiatives with Women in Identity Co-founder Emma Lindley (42:46).

Related Links

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WEBINAR: Q&A Discussion: Finance Priorities for 2020

WEBINAR: CSO & Sales Leader Conference Recap: Overcome Complexity in B2B Sales

Gartner Application Strategies & Solutions Summit

Gartner IT Infrastructure, Operations & Cloud Strategies Conference

Gartner Identity & Access Management Summit

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Episoder(297)

Get AI ROI Unstuck: From Productivity to True Business Value

Get AI ROI Unstuck: From Productivity to True Business Value

AI is delivering pockets of productivity, but far less business value than expected. In this episode of Gartner ThinkCast, Distinguished VP Analyst Fran Karamouzis explores why so much AI ROI remains ...

11 Jun 25min

The AI Services Split: From Digital to Phygital

The AI Services Split: From Digital to Phygital

AI is pushing the services industry into a new kind of competitive divide. In this episode of Gartner ThinkCast, Gartner experts Craig Lowery and Scott Frederick explore the growing split in AI servic...

4 Jun 24min

The 2026 Hype Cycle for Agentic AI: What Leaders Need to Know

The 2026 Hype Cycle for Agentic AI: What Leaders Need to Know

Agentic AI is likely the most hyped technology in enterprise IT, but its long-term potential is still just as real. In this episode of Gartner ThinkCast, Distinguished VP Analyst Rajesh Kandaswamy bre...

28 Mai 22min

Turn AI Risk Into a Resilience Advantage

Turn AI Risk Into a Resilience Advantage

AI adoption is accelerating fast, but so is enterprise risk. In this episode of Gartner ThinkCast, Distinguished VP Analyst Paul Furtado explores the growing reality facing leaders: nearly every organ...

21 Mai 27min

Scaling Agentic AI: Why CIOs Can't Go It Alone

Scaling Agentic AI: Why CIOs Can't Go It Alone

Agentic AI is already reshaping how work gets done, and the biggest risk for CIOs isn't failure, it's falling behind. In this episode of ThinkCast, Gartner VP Analyst Brandon Germer explains why scali...

14 Mai 27min

Inside the Top Cybersecurity Trends for 2026

Inside the Top Cybersecurity Trends for 2026

AI is accelerating. Threats are evolving. And the pressure on cybersecurity leaders has never been higher. In this episode of ThinkCast, we explore the trends shaping 2026 — where AI adoption, agentic...

7 Mai 21min

The 4 Cs of Manager Communication: How to Build Trust, Clarity and Engagement

The 4 Cs of Manager Communication: How to Build Trust, Clarity and Engagement

Managers are stretched thin, but remain the most powerful voice for employee trust. In this episode of ThinkCast, Gartner VP Analyst Alexandra Earl introduces the 4 C's of Manager Communication Compet...

28 Apr 18min

AI After the Hype: Why Scaling Value Means Quitting More

AI After the Hype: Why Scaling Value Means Quitting More

AI hype hasn't disappeared, but patience has.  In this episode of ThinkCast, recorded from the Gartner CIO Leadership Forum Opening Keynote, Gartner VP Analyst Tori Paulman breaks down why many AI ini...

21 Apr 25min

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