The Open AI Bet: Why NetSuite Built Trust Into the Core Architecture

Senior VP Brian Chess reveals NetSuite’s architectural bet on open AI: moving beyond quick wins to build trust into the core ERP system.

We explore the leadership decision to enable external models (like ChatGPT/Claude) via the AI Connector Service.

Brian also discusses the challenge of proving AI ROI to the CFO and why organizational experimentation is key in a rapidly evolving landscape.

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