Outsourcing Customer Experience | Rhonda Rohtstein
We have a special guest with us today, Rhonda Rothstein, who is currently the President of the North East region of the Society of Consumer Affairs Professionals. They do a lot of good work in our spa...
3 Nov 202221min
How to Use Data to Transform Your Customer Journey | Biren Fondekar
Today we’re discussing something that is becoming even more important today, which is how to use data to transform your customer journey. We can’t stress this topic enough and we found an amazing gues...
27 Okt 202220min
How One to One Marketing Is Transforming Companies | Chuck Moxley
Today we’re talking about how one to one marketing is transforming companies. There’s so much interesting dialogue in the market about commerce and care. Marketing and CX, and how that’s all coming to...
20 Okt 202218min
The Value of Communication with Matt Abrahams | Foundational Principles in All Effective Communication
Today we brought on a special guest, Matt Abrahams, who has quite the background. Currently he’s lecturing at Stanford University in the graduate school of business. In addition, he is a book author o...
13 Okt 202222min
Ruthlessly Prioritizing Your Customer Base with Elizabeth Birch | Becoming Recession Proof
Today we have the Vice President of Customer Experience at Instapage, Elizabeth Birch. We discuss how you can help your company be more recession proof through customer experience and Elizabeth says y...
6 Okt 202220min
Keys to CX Transformation | Siri Osthed
Today we’re going to talk about keys for CX Transformation and we brought on a very special guest, Siri Osthed who is currently the VP of New Customer Experience at Weave. She talks about how to start...
29 Sep 202222min
Misconceptions on Outsourcing | Isaac Major
In this episode we brought on Isaac Major who is currently the VP of Customer Solutions at Quantanite. Outsourcing is very useful and an important step in expanding a business beyond certain bounds, b...
22 Sep 202219min
All Things Design, UX, CX, and Service Design | Saroni Kundu
Today we’ve got a fun talk track and we’re gonna be talking about all things design, UX, CX, service design, and to do that we brought on a special guest, Saroni Kundu, who is currently the AVP of Ser...
15 Sep 202215min
