Why Does Traditional CCaaS Pricing Need to Evolve?

CX Today's Charlie Mitchell hosts a conversation about the different CCaaS pricing models available to contact centers. To weigh up the pros and cons of each, he's joined by: Zeus Kerravala, Principal Analyst at ZK ResearchHeidi Elmore, Senior Product Marketing Manager for Amazon ConnectFirst, they note how contact center providers are struggling to price their offerings now as AI threatens seat counts. From there, they consider: What CCaaS pricing models are out there?Kerravala introduces se...