Industrial Insights15 Okt 2025

The Benefits of 3PL Scale with Jonathan Briggs

In this episode of the Industrial Insights Podcast, Justin Smith interviews Jonathan Briggs from ShipMonk, exploring the intersection of industrial real estate and third-party logistics (3PL). They discuss Jonathan's role at ShipMonk, the challenges and strategies in sales, the importance of understanding customer needs, and the impact of technology and automation in warehousing. The conversation also delves into managing peak seasons, regulatory challenges, and common myths in the 3PL industry, concluding with insights on future trends and investment opportunities.

Key Takeaways

Sales is evolving, and understanding customer needs is crucial.
Navigating customer relationships requires a balance of push and pull.
The ideal customer profile has shifted towards D2C and omni-channel.
Technology and automation are key to optimizing warehouse operations.
Labor dynamics and automation present ongoing challenges.
Sales cycles have lengthened due to market uncertainties.
Managing peak seasons requires proactive planning and communication.
Regulatory changes can significantly impact logistics operations.
Common myths about 3PLs often stem from outdated perceptions.
Investing in global facilities can enhance service capabilities.

Chapters

00:00 - Introduction to ShipMonk and Jonathan's Role
02:42 - A Day in the Life at ShipMonk
05:29 - Navigating the 3PL Landscape
08:21 - Understanding ShipMonk's Ideal Customer Profile
11:09 - Warehouse Automation Challenges
13:57 - The Balance of Automation and Manual Processes
16:54 - Sales Environment and Challenges in 2025
19:51 - Success Stories and Future Focus
26:16 - Streamlining Operations and Value-Added Services
29:16 - Navigating Peak Seasons and Managing Expectations
32:42 - Understanding Regulatory Risks and Compliance
35:47 - Contract Lengths and Customer Retention Strategies
38:32 - Vertical Integration and Scaling the Business
41:30 - Dispelling Myths in Fulfillment and Outsourcing
47:41 - Future Investments and Global Expansion Strategies

Episode Resources

Connect with Jonathan Briggs

Connect with Justin Smith

Denne episoden er hentet fra en åpen RSS-feed og er ikke publisert av Podme. Den kan derfor inneholde annonser.

Episoder(100)

Operations Consulting from Shop Floor to Boardroom with Gabriel Rodrigues of FALCONI

Gabriel Rodrigues is a Partner at FALCONI, the largest management consulting firm in Brazil, now operating across North America. He moved from Brazil to Chicago in 2018 to build their U.S. practice fr...

20 Mai 43min

Orange County Industrial Real Estate Market Update Q1 2026 with Jay Tanjuan of Scannell Properties & Sean Ward of CBRE

Three Southern California industrial veterans — Jay Tanjuan of Scannell Properties, Sean Ward of CBRE, and host Justin Smith of Lee & Associates — sit down to break down where the Orange County indust...

13 Mai 48min

Bringing Data Mastery to Shipping with Hannah Testani of Intelligent Audit

Justin Smith interviews Hannah Testani of Intelligent Audit to explore how data-driven strategies and AI are transforming transportation spend management, supply chain resilience, and logistics optimi...

11 Mai 40min

Putting Data Center Deals Together with Jim Kerrigan, SIOR from North American Data Centers

In this episode, Jim Kerrigan shares his expertise on the evolving data center industry, covering topics from supply and demand dynamics, site selection challenges, utility considerations, to future t...

7 Mai 42min

The Future of On-Demand Warehousing with Karl Siebrecht of Flexe

In this episode, Justin Smith chats with Karl Siebrecht about the transformative approach to industrial real estate through scalable, asset-light solutions and innovative tech. Discover how Flexe is r...

27 Apr 42min

Manufacturing & Reshoring Strategies in 2026 with Rosemary Coates of the Reshoring Institute

In this episode, Rosemary Coates of the Reshoring Institute discusses the current landscape of manufacturing, reshoring trends, supply chain risks, and the impact of automation and geopolitics on glob...

13 Apr 39min

Supply Chain Problem Solving with Nick Biondolillo of Cameo Consulting

In this episode of the Industrial Insights podcast, Justin Smith interviews Nick Biondolillo of Cameo Consulting, a supply chain consultant with extensive experience in various sectors. They discuss N...

21 Feb 47min

Survival to Systems: When 3PLs Hit the Growth Ceiling with Casey Winans of Fullstride

In this episode of the Industrial Insights podcast, Justin Smith and Casey Winans discuss the current state of the WMS and 3PL market, the challenges faced by logistics companies, and the importance o...

24 Jan 49min