1136: From Projects to Playbooks: Making Transformation Stick | Joe Custer, CFO, Intrado

1136: From Projects to Playbooks: Making Transformation Stick | Joe Custer, CFO, Intrado

When Joe Custer describes Intrado’s purpose, he begins with a story that traces back almost half a century. The company, he tells us, was born inside the Boulder County Sheriff’s Department when someone asked whether there might be a better way to connect a caller in distress with a first responder. “Turns out they were on to something,” he adds. Today that idea has scaled into a mission-critical network touching roughly 90 percent of all 911 requests for assistance.

Custer explains that Intrado “has to operate like a utility … we cannot fail.” Reliability is not a metric to be met but a promise to the public, one he refers to as “public safety grade.” Behind that standard lies a web of acquisitions—eight to ten over time—that were never fully integrated. That challenge, he says, became opportunity when Stonepeak Infrastructure Partners carved Intrado out of West Corporation and began investing to harden its network and modernize its operations.

As both CFO and SVP of Operations, Custer leads a transformation aimed at restoring Intrado’s position as the thought leader in emergency communications. The work goes beyond financial engineering; it’s about aligning systems, culture, and purpose around a single mission: saving lives. “We want to be the most trusted authority in public safety,” Custer tells us, describing a workforce “deeply committed to the cause.” In his view, reliability, investment, and mission are inseparable—the essential framework for Intrado’s next 50 years.

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Episoder(1216)

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1212: When Working Capital Rewrites the CFO Agenda | Dan Barzily, CFO, Tipalti

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1210: The Best Trade May Be the One You Don’t Make | Shiv Verma, CFO, Robinhood

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Six weeks before Lehman Brothers went under, Shiv Verma tells us, he joined a hedge fund as the world felt like it was falling apart. After building structured-credit and CLO models at J.P. Morgan fro...

30 Aug 53min

1209: Finding a Larger Voice in the Room | Ross Grainger, CFO, Nasuni

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26 Aug 33min

1208: Quality, Trust, and Scale | Cal Brouilette, CFO, Flatiron Health

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23 Aug 46min

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