Torbay Hospitality Podcast1 Jul 2025

S5 E17: Leading the Way: Dale Triffitt on Building Better Hospitality Teams in Torbay

In this episode of the Torbay Hospitality Podcast, we sit down with Dale Triffitt, founder of Groberri, leadership trainer, HR consultant and former HR lead at Mercure and Ibis in Paignton. Dale shares how better workplaces lead to better service, and how hospitality leaders in Torbay can build confident, resilient teams even in the face of seasonal pressure.

We discuss:

The reality of HR and leadership in a seasonal resort town
Why recruitment and retention require different approaches
How to turn promising team members into outstanding managers
Strategies for managing morale during peak summer surges
The conversations every hospitality manager needs to get better at

Plus, Dale shares details of his free HR Starter Kit, packed with templates and tools to support busy managers! This kit including contracts, checklists, return to work forms and more.

Free Resource
👉 Get Dale’s HR Starter Kit – worth over £250 – free at groberri.co.uk

https://www.groberri.co.uk/hr-services/free-hr-and-leadership-guides-and-templates/

Connect with Dale:

Website: groberri.co.uk
LinkedIn: Dale Triffitt

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Episoder(76)

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