1696: Adopt CaaS or risk losing customers, Quadient Warns
Tech Talks Daily23 Aug 2021

1696: Adopt CaaS or risk losing customers, Quadient Warns

Quadient is the driving force behind meaningful customer experiences. By focusing on four key solution areas: Customer Experience Management, Business Process Automation, Mail-Related Solutions, and Parcel Locker Solutions, Quadient is on a mission to simplify the connection between people, and what matters.

The company claims that businesses face a customer exodus if they don't shift to CaaS (Communications as a Service). This comes as IDC predicts that a quarter of all connectivity budgets will run through CaaS within two years.

Scott Draeger from Quadient discusses the immense pressures businesses currently face, with customers demanding an almost instant reply across an increasingly expanding range of channels. In contrast, different business departments struggle to keep pace as interaction with customers is slowed by constantly needing to call on the assistance of their IT team.

We also talk about how these problems risk damaging customer experience, leaving people to conclude that the business is too slow to respond/makes them repeat themselves. Gartner reports that more than four-fifths of companies compete based on customer experience poses a real risk of leaving for a competitor.

Episoder(2000)

Qlik Connect: James Fisher On Turning AI Into a Business Strategy

Qlik Connect: James Fisher On Turning AI Into a Business Strategy

What does it really take to move beyond AI experimentation and build something a business can rely on? Recording live from Qlik Connect, I sat down with James Fisher, Chief Strategy Officer at Qlik, t...

16 Apr 23min

3483: How Glean Is Securing The Next Wave Of AI Agents In The Enterprise

3483: How Glean Is Securing The Next Wave Of AI Agents In The Enterprise

What happens when your AI agents start making decisions faster than your security team can even see them? In this episode, I sit down with Sunil Agrawal, Chief Information Security Officer at Glean, t...

15 Apr 32min

Qlik Connect: Mike Capone On Agentic AI and Turning Insight Into Action

Qlik Connect: Mike Capone On Agentic AI and Turning Insight Into Action

What does it actually take to move AI from experimentation into something a business can depend on every single day? Recording live from the show floor at Qlik Connect in Florida, I sat down with Qlik...

14 Apr 18min

Twilio: Demystifying Model Context Protocol (MCP) And Real-World AI Deployment

Twilio: Demystifying Model Context Protocol (MCP) And Real-World AI Deployment

How are brands supposed to deliver AI-powered customer experiences when their data is scattered across systems that were never designed to work together? In this episode, I sit down with Peter Bell, V...

14 Apr 34min

Invisible Technologies CEO On Building AI Around Real Workflows, Not Hype

Invisible Technologies CEO On Building AI Around Real Workflows, Not Hype

What does it actually take to make AI work inside a real business, where messy data, human judgment, and operational risk all collide? In this episode, I sit down with Matt Fitzpatrick, CEO of Invisib...

13 Apr 29min

Willow On How AI Is Changing The Way Buildings Operate

Willow On How AI Is Changing The Way Buildings Operate

In this episode, I speak with Bert Van Hoof, CEO of Willow, about how AI is starting to reshape the built world in ways that go far beyond smart dashboards and efficiency reports. Bert brings decades ...

12 Apr 48min

Blumberg Capital On What Investors Really Want From AI Founders Now

Blumberg Capital On What Investors Really Want From AI Founders Now

What does it really take to build the next generation of AI companies when the hype around scale begins to fade and real-world impact takes center stage? In this episode, I sit down with David Blumber...

11 Apr 47min

AI Psychosis Explained With Dr. Ragy Girgis From Columbia University

AI Psychosis Explained With Dr. Ragy Girgis From Columbia University

How do we talk about artificial intelligence without ignoring the very human consequences it can have on our mental health? In this episode, I sit down with Dr. Ragy Girgis, Professor of Clinical Psyc...

10 Apr 24min

Populært innen Politikk og nyheter

giver-og-gjengen-vg
aftenpodden
aftenpodden-usa
forklart
stopp-verden
popradet
lydartikler-fra-aftenposten
det-store-bildet
nokon-ma-ga
rss-gukild-johaug
fotballpodden-2
dine-penger-pengeradet
aftenbla-bla
rss-ness
rss-espen-lee-usensurert
hanna-de-heldige
rss-dannet-uten-piano
e24-podden
frokostshowet-pa-p5
rss-penger-polser-og-politikk