Welcome to the ITIL V4 Certification
14 Okt 20251min
Episode 58: Service Level Management
Service level management ensures that expectations are clear and performance is measured against agreed standards. In this episode, we’ll define how service level management establishes, monitors, and...
1 Sep 202522min
Episode 57: Service Desk
The service desk is often described as the “face of IT,” serving as the single point of contact between users and service providers. In this episode, we’ll explain how the service desk practice suppor...
1 Sep 202522min
Episode 56: Service Request Management
Service request management is one of the most common and visible practices in ITIL, as it deals with handling user requests in a consistent and efficient way. In this episode, we’ll define service req...
1 Sep 202522min
Episode 55: Problem Management
Where incident management is about quick restoration, problem management focuses on addressing the root cause of recurring issues. In this episode, we’ll dive into how problem management identifies un...
1 Sep 202522min
Episode 54: Incident Management
Incident management is one of the most visible ITIL practices because it deals directly with restoring services when disruptions occur. In this episode, we’ll explain how the purpose of incident manag...
1 Sep 202522min
Episode 53: Change Enablement
Change enablement is one of the most examined practices in ITIL 4, reflecting its importance in balancing agility with stability. In this episode, we’ll explain how change enablement ensures that risk...
1 Sep 202523min
Episode 52: Release Management + Continual Improvement
Release management and continual improvement may seem very different, but both play critical roles in keeping services relevant and reliable. Release management ensures that new software, updates, or ...
1 Sep 202523min
