Pylon: Reimagining B2B Customer Support
AI + a16z31 Okt 2025

Pylon: Reimagining B2B Customer Support

Customer support platforms lacked adequate solutions for B2B companies - until Pylon entered the scene.

We sat down with Pylon cofounders Marty Kausas, Advith Chelikani, and Robert Eng to discuss why they went into B2B, how they plan to beat huge competitors, and why they still live together in a windowless apartment and work 9-9-6 hours despite having raised tens of millions.

Follow Pylon on X: https://x.com/usepylon

Follow Marty on X: https://x.com/marty_kausas

Follow Advith on X: https://x.com/advith_c

Follow Robert on X: https://x.com/rengrenghello

Follow Jennifer on X: https://x.com/JenniferHli

Check out everything a16z is doing with artificial intelligence here, including articles, projects, and more podcasts.


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Episoder(100)

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Ideogram’s Open-Weights Image Model and the Future of AI Design

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15 Jun 42min

Building Search for AI Agents with Exa CEO Will Bryk

Building Search for AI Agents with Exa CEO Will Bryk

Sarah Wang speaks with Exa cofounder and CEO Will Bryk about building search infrastructure for the AI era. The conversation covers Exa’s origins, why traditional search engines were not designed for ...

4 Jun 49min

AI Agents and the Fight for Customer Data

AI Agents and the Fight for Customer Data

Martin Casado speaks with George Fraser, cofounder and CEO of Fivetran, about the future of data infrastructure in the age of AI. The conversation covers Fivetran’s merger with dbt, the changing role ...

2 Jun 50min

Ben Horowitz on AI Infrastructure, Economics and The New Laws of Software

Ben Horowitz on AI Infrastructure, Economics and The New Laws of Software

Recorded live at the a16z Fintech Connect conference in Deer Valley, Alex Rampell speaks with Ben Horowitz, cofounder and general partner at a16z, about how AI has rewritten the fundamental rules of s...

19 Mai 29min

AI Infrastructure, Distribution, and the Next Wave of Software

AI Infrastructure, Distribution, and the Next Wave of Software

Sophie Buonassisi speaks with Jennifer Li, general partner at a16z, about why infrastructure is becoming one of the most important areas in AI. They discuss how the shift to AI-native systems is resha...

12 Mai 38min

From Vector Databases to Knowledge Engines: The Next Layer of AI

From Vector Databases to Knowledge Engines: The Next Layer of AI

Peter Levine speaks with Ash Ashutosh, CEO of Pinecone, about the launch of Nexus and the shift from vector databases to knowledge engines. As agents become the primary users of software, they discuss...

5 Mai 46min

Why We Need Continual Learning

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Elena Burger speaks with Malika Aubakirova, partner on the AI infrastructure team at a16z, about why today’s AI systems struggle to learn over time. They discuss the limits of in-context learning, the...

28 Apr 18min

The Agent Era: Building Software Beyond Chat with Box CEO Aaron Levie

The Agent Era: Building Software Beyond Chat with Box CEO Aaron Levie

Erik Torenberg, Steve Sinofsky, and Martin Casado speak to Aaron Levie, CEO at Box, about what happens to enterprise software when agents become the primary users. They discuss why coding agents succe...

21 Apr 59min

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