Ultimate Crossover: CX and Social with Katelyn Masek | Let's Laugh About It

Ultimate Crossover: CX and Social with Katelyn Masek | Let's Laugh About It

From strategy to community-building, Zoe and Katelyn unpack the real work behind social media, the power of CX insights, and have fun with a quiz on customer reactions.

Thank you DTCx & Gorgias for sponsoring this video. Want a free demo of the best helpdesk and conversational AI platform? Book it ⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠ and tell the Zoe sent you (or Jackie if you want a bad experience, if you made it to the end of this podcast, you get it)

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Episoder(72)

The Playbook Behind Viral Ecommerce Brands | Let's Laugh About It with Isaac Medeiros

The Playbook Behind Viral Ecommerce Brands | Let's Laugh About It with Isaac Medeiros

Today on the podcast, we're joined by Isaac Medeiros, entrepreneur, operator, and founder of Mini Katana and Kanpai Candy. Isaac is best known for building one of ecommerce's most unique brands, trans...

11 Jun 49min

The Cost of Bad Customer Experience | Let's Laugh About It with Rachel Greenawald

The Cost of Bad Customer Experience | Let's Laugh About It with Rachel Greenawald

A bad customer experience doesn’t just create an inconvenience, it creates a cost.In this episode of Let’s Laugh About It, we unpack the real price brands pay when experience falls apart, and why it’s...

21 Mai 21min

Behind the Scenes at Inevitable Agency | Let’s Laugh About It with Camryn Capuzzo

Behind the Scenes at Inevitable Agency | Let’s Laugh About It with Camryn Capuzzo

In this episode of Let’s Laugh About It, we’re introducing Camryn: Zoe’s EA (Executive Assistant) and unofficial glue of Inevitable Agency.Fresh out of college, Camryn stepped into a role where no two...

14 Mai 38min

Make It Make Sense: A CX-First Approach to Marketing | Let’s Laugh About It with Emma Grove

Make It Make Sense: A CX-First Approach to Marketing | Let’s Laugh About It with Emma Grove

Zoe sits down with Emma Grove to talk about her unconventional path into marketing—from dropping out of college and working in hospitality to landing a role at Inevitable Agency.Emma shares how taking...

23 Apr 32min

Customer Service vs CX: Understanding the Full Customer Journey | Let's Laugh About It with Rachel Greenawald

Customer Service vs CX: Understanding the Full Customer Journey | Let's Laugh About It with Rachel Greenawald

In this episode of Let’s Laugh About It, Zoe and Rachel break down the real difference between reactive support and proactive, brand-defining experience. From AI agents that can’t quite learn how to s...

16 Apr 30min

Scaling Gains in Bulk: Transparency, Subscriptions, and the Real Cost of Growth with Braven Grant | Let’s Laugh About It

Scaling Gains in Bulk: Transparency, Subscriptions, and the Real Cost of Growth with Braven Grant | Let’s Laugh About It

Zoe Kahn sits down with Braven Grant for an honest, funny, and unfiltered conversation about growth, hustle, and mindset.In this episode, Braven - Founder & CEO of Gains (Gains in Bulk) - breaks down ...

2 Jan 40min

Scaling DTC: How Seb Williams Doubled Revenue for 7-Figure Brands | Let’s Laugh About It

Scaling DTC: How Seb Williams Doubled Revenue for 7-Figure Brands | Let’s Laugh About It

Today on Let’s Laugh About It, we’re joined by Seb Williams, founder of Ads by Seb, where he provides fractional growth marketing services to DTC brands doing $1–10M in revenue.Seb’s journey started i...

14 Nov 202550min

$50,000 Mistakes, Free Cars & Business Laughs w/ Sean Frank – Let’s Laugh About It!

$50,000 Mistakes, Free Cars & Business Laughs w/ Sean Frank – Let’s Laugh About It!

Ever wondered what it’s like to run a business that gives away free cars, experiments with AI, and still finds time to laugh about the chaos? In this episode of Let’s Laugh About It, Zoe chats with Se...

24 Okt 202542min

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