FinOps Made Fun: Leaderboards, Badges, & Cloud Savings ft. Amy Race, Citizens Bank | Ep 42

FinOps Made Fun: Leaderboards, Badges, & Cloud Savings ft. Amy Race, Citizens Bank | Ep 42

Can enforcing a simple tagging strategy transform your entire FinOps program?


In this episode of FinOps in Action, I sit down with Amy Race, Head of Infrastructure, Cost Management, and Cloud FinOps at Citizens Bank, to dive into how her company moved 99% to the cloud.


Amy shared how her team went from inconsistent tagging and cloud chaos to a structured, scalable FinOps practice. She explains how clear ownership, executive buy-in, and automation helped enforce a 100% tagging policy.


We also covered how making FinOps fun by introducing leaderboards, badges, and recognition turns FinOps into a company-wide movement.


Here’s what we talked about:

  • The one mistake most FinOps teams make when launching a tagging strategy
  • How Citizens Bank went from “advisory” tagging to 100% enforcement
  • Why executive buy-in is the make-or-break factor in FinOps success
  • The creative ways Amy’s team made FinOps fun, with leaderboards, badges, and friendly competition
  • How top-down accountability turned optimization into a company-wide habit


🎧 Subscribe for more FinOps leadership conversations → https://www.finopsinaction.com/

Quote of the Show:

  • “Going back and doing something is much harder than doing it right from the beginning.” - Amy Race

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