#91: British Airways - Summary of Insights from Loyalty Manager Niall Rooney
Let's Talk Loyalty22 Mar 2021

#91: British Airways - Summary of Insights from Loyalty Manager Niall Rooney

AI platforms are changing how customers discover brands.

Phaedon is leading the discussion on what this fundamental shift means for loyalty leaders like you.

Sign up for their live session at loyaltyinsiders.com.

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This episode summarizes my interview with Niall Rooney, Loyalty Manager for British Airways Executive Club, in which we discussed emerging trends in airline loyalty, including the importance of “simplicity”, as well as how customers are demanding more ways to earn Avios points as well as more ways to burn them!

From increasing their partner credit card spend, to doing their online shopping on the Avios eStore, it was really interesting to hear that British Airways had recently increased their reward seat availability, and had begun allowing members to use their Avios on board to buy food and drink as well as to pay for seating and baggage.

Listen to this short summary to learn more about driving loyalty in British Airways and if you want to listen to the full interview, it’s episode #14 on letstalkloyalty.com

Show Notes:

1) Let's Talk Loyalty with British Airways Executive Club

2) Niall Rooney, Head of Loyalty, British Airways

3) Simple Flying

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