#106: Intense Competition Driving Loyalty Innovation by South Africa's Old Mutual
Let's Talk Loyalty12 Mai 2021

#106: Intense Competition Driving Loyalty Innovation by South Africa's Old Mutual

AI platforms are changing how customers discover brands.

Phaedon is leading the discussion on what this fundamental shift means for loyalty leaders like you.

Sign up for their live session at loyaltyinsiders.com.

--------------------------------

South Africa is famous for the innovative "shared value" business model that has created extraordinary loyalty within the insurance industry for more than twenty years.

So how does a financial services firm like Old Mutual compete against the market leader?

The answer is innovation, a clear intention to add value and be loyal TO members, enhancing their financial understanding, while ensuring their products and loyalty programme are accessible to customers in every segment of society.

In this show, Brett Cameron, Head of Rewards at Old Mutual in South Africa, shares the ideas and insights that are driving growth, connection and financial wellbeing with Old Mutual's members and customers.

This episode is sponsored by Comarch.

Show Notes:

1) Brett Cameron - Head of Rewards, Old Mutual

2) Old Mutual

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