Let's Talk Loyalty13 Sep 2021

#142: An Innovative Loyalty Model from Wharton's Professor of Marketing, Peter Fader (Short Summary Show)

AI platforms are changing how customers discover brands.

Phaedon is leading the discussion on what this fundamental shift means for loyalty leaders like you.

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As loyalty marketers, it's essential that we have access to both the financial models and the financial language we need to educate senior executives on the incredible value generated from our loyal customers, and ensure that our customers are valued as the "strategic asset" they are.

Academic leaders such as Peter Fader, Professor of Marketing with the Wharton School at the University of Pennsylvania, are increasingly helping both companies and investors to understand the future lifetime value of customers (not just historic revenues) when valuing a firm.

This work has led to innovative concepts such as "Customer Based Corporate Valuation" (CBCV), an industry-leading concept that will undoubtedly become an essential framework for future loyalty marketers.

Listen to learn about Professor Fader's fascinating work across the loyalty industry with implications for both the academic and business sides of our industry.

Show Notes:

1) Professor Peter Fader, Professor of Marketing, the Wharton School of the University of Pennsylvania

2) Harvard Business Review - Jan/Feb 2020 issue articles - "The Loyalty Economy."

3) Theta Equity Partners

4) Customer Centricity: Focus on the Right Customers for Strategic Advantage - 2012 Edition (New Edition Scheduled July 2020)

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