Let's Talk Loyalty1 Jun 2022

#231: Building Your Program's Profitability - Loyalty's Hidden Potential

AI platforms are changing how customers discover brands.

Phaedon is leading the discussion on what this fundamental shift means for loyalty leaders like you.

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Sonder Media is a consulting firm that specializes in identifying, valuing, and optimizing the media value of loyalty programs, and in today’s episode, Jonathan Hopkins and Angus Frazer, co-founders of Sonder Media, share their expertise and insights on this high margin opportunity.

We discussed the power and potential profitability of using the unique assets, permissions and insights from your loyalty program as a media business, an increasingly popular idea being considered by program owners in order to increase their returns on their loyalty program investment.

Join us for a discussion about both the challenges and the potential of this big idea, and how you can explore building a media business in a way that continues to meet the needs of your members and your brand and potentially also with advertising partners.

Show notes:

Time Stamps:

02:46 - Favorite Loyalty Program

05:12 - How does owned media can measure and obviously increase the return on investment of loyalty programs.

11:38 - How to Identify the best way to monetize owned media without compromising core business objectives

14:41 - What are the particular loyalty programs or sectors and categories that are working for this opportunity with owned media?

18:30 - Brands Sonder Media worked with

20:35 - Understanding the Value of Owned Media

25:12 - What other types of opportunities for value and attention should we consider?

27:20 - The Opportunity of Brands for Media

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