#383: TGI Fridays’ Strategic Focus On Loyalty: Fridays Rewards
Let's Talk Loyalty23 Mai 2023

#383: TGI Fridays’ Strategic Focus On Loyalty: Fridays Rewards

AI platforms are changing how customers discover brands.

Phaedon is leading the discussion on what this fundamental shift means for loyalty leaders like you.

Sign up for their live session at loyaltyinsiders.com.

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Lindsay Eichten is a seasoned loyalty executive across multiple industries, but in her role as Director CRM, Loyalty & Media, she leads a small team to deliver the launch of Fridays Rewards for the iconic brand, TGI Fridays.

Lindsay highlights that loyalty is a key strategic initiative for TGI Fridays, which therefore means she has the support and the focus on her team’s deliverables in this role. She emphasizes how starting the change management process with the chain’s front line staff has been critical to understand what makes a great restaurant loyalty experience and to get the buy in from the team at the front line.

Finally, Lindsay supports how important it is to secure the right technology partner, which can work on a global scale for a brand as expansive as TGI Fridays.

Hosted by Amanda Cromhout.

Show Notes:

1) Lindsay Eichten

2) TGI Fridays

3) NEW Fridays Rewards

4) Data Delivers

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