#594: Trust and Taylor Swift - Loyalty Insights from London Business School's Alex Brown
Let's Talk Loyalty26 Sep 2024

#594: Trust and Taylor Swift - Loyalty Insights from London Business School's Alex Brown

AI platforms are changing how customers discover brands.

Phaedon is leading the discussion on what this fundamental shift means for loyalty leaders like you.

Sign up for their live session at loyaltyinsiders.com.

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This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV.

This episode explores some of the key concepts that underpin how we as human beings behave with brands, through the academic insights and wisdom of Alex Brown, whose work I have followed on LinkedIn for the last few years.

With an incredible career teaching digital marketing and digital strategy in top tier schools including London Business School and Wharton University, I was thrilled when Alex started binge-listening to "Let's Talk Loyalty" a couple of years ago as part of his preparations to teach his students about the power of emotional loyalty and I know he still recommends us to his students!

Alex is fascinating to follow given his career focus and pioneering the use of social media throughout his teaching and industry work, and he joins me today to talk about loyalty through the lens of Taylor Swift and Trust.

Listen and learn and please do enjoy our conversation.

Show notes:

1) Alex Brown

2) London Business School

3) Hierarchy of Trust: A Framework

4) #40: Loyalty Lessons From Wharton School's Professor of Marketing, Peter Fader

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