The Foundr Podcast with Nathan Chan

Mikael Yan, Co-Founder and CEO, ManyChat When Mikael Yan launched ManyChat in 2015, other messaging apps were trying to impress investors with their fancy AI and NLP technologies. But not him. Instead, he made it clear to investors that his app was solely meant to solve a business problem: helping companies better communicate with and market to their customers.    Investors who were initially interested in ManyChat immediately lost interest. But not for long. Even though Yan and his founding team initially had to bootstrap their product, investors eventually recognized the potential behind their vision and got on board.    Today, ManyChat has over one million Facebook pages connected to its platform in over 190 countries. The company also recently raised its Series A from Bessemer Venture Partners. Given that 2020 is the first time in history that the number of messaging app users will surpass the number of social media users, it’s clear that ManyChat is just getting started.   Listen to this interview to learn more about Yan’s thoughts on the future of messenger marketing, the global mobile industry, and the importance of mindset as an entrepreneur.    If there’s any other type of content you’d like to see that would be valuable to you during this time, please don’t hesitate to reach out at support@foundr.com.  Key Takeaways Why Yan, after years of dabbling in the consumer space, turned his eyes to B2B  How ManyChat made timely use of Telegram Messenger’s API in 2015 and introduced the world of messenger marketing The rise of private vs. public channels  Yan’s analysis on why China is so ahead when it comes to mobile and messaging apps Why Yan believes in being product obsessed and understanding the customer experience above everything else  How Yan avoided the trap of building a product for the “cool” factor (and initially lost investor interest as a result)  The power of self belief in entrepreneurship, and how to cultivate this mindset  Yan’s personal glass ceiling  A look into the future of ManyChat and what Yan is most excited about when it comes to the messenger app industry  Key Resources From Our Interview With Mikael Yan  Visit the ManyChat website Follow Yan on Instagram

1 Sep 202056min

In 2010, only 2% of beauty products were being sold on the internet. When Katia Beauchamp and her Harvard Business School classmate, Hayley Barna, came across this statistic, they were floored. This seemed like a huge missed opportunity—so they decided to dig deeper. What they discovered was that people were overwhelmed by the prospect of shopping for beauty products. With this problem in mind, Birchbox was created as the simple solution. The monthly subscription box contained a wide variety of beauty samples, and customers could buy the full size of whichever product they liked. In short, Birchbox made the beauty shopping experience easy for the casual consumer. Since the brand’s launch in 2010, Birchbox has grown to a nine-figure business that now has access to thousands of products, offers over 100 types of boxes for consumers, and has expanded globally. Listen to this podcast episode to learn more about Beauchamp’s thoughts on scaling relationships, building a trustworthy brand, and appealing to your target customer. If there’s any other type of content you’d like to see that would be valuable to you during this time, please don’t hesitate to reach out at support@foundr.com. Key Takeaways Why people weren’t shopping for beauty products online in the mid-2000s How this problem inspired Beauchamp and co-founder Hayley Barna to launch their beauty subscription box, Birchbox The idea of the “casual consumer” and how this demographic became Birchbox’s target customer Why Beauchamp doesn’t view beauty stores like Sephora or department stores as competitors How Birchbox launched its beta test in 2010, and what it took to grow its customer base Beauchamp’s thoughts on scaling relationships and building a trustworthy brand What Beauchamp is most excited about when it comes to the future of Birchbox

25 Aug 202052min

It’s not easy to rebuild an entire company—especially when things are going well. But that’s exactly what Justin McLeod did with his dating app, Hinge. After Hinge first launched in 2012, it saw exponential growth. Despite this, McLeod made the risky decision to rebuild his app from scratch in 2016. Why? He felt that the company had strayed too from its original vision or helping people find and build meaningful connections. So instead of remaining the brand that connects “friends with friends,” it rebranded to become “the dating app designed to be deleted.” McLeod’s decision paid off. Today, Hinge is a subsidiary under Match.com, has seen huge growth on a global scale, and is setting up a date every three seconds globally. In this podcast episode, McLeod shares exactly what it took to get through this challenging transition and what’s in store for this beloved dating app in the near future.  If there’s any other type of content you’d like to see that would be valuable to you during this time, please don’t hesitate to reach out at support@foundr.com.  Key Takeaways McLeod’s own love story, and how it inspired the idea behind Hinge  Why, after years of success, McLeod decided to rebuild his dating app from scratch The reaction of Hinge’s board of directors and team in response to this change  How Hinge fulfills its mission of getting more people out on great dates The type of data that Hinge collects to set itself apart from competitors The power of word-of-mouth when it came to Hinge’s growth  What McLeod thinks are the mistakes he made while building Hinge for the first time (and how he fixed them the second time around)  Why McLeod decided to join forces with Match.com, and how this decision has helped the business scale globally  The type of research that’s happening at Hinge Labs  McLeod’s approach to user testing and product development with Hinge  Why McLeod recommends being firm about your vision but flexible about your tactics

18 Aug 202043min

Email marketing is one of the most powerful tools that brands can leverage during the pandemic. With face-to-face interactions still being limited and people spending most of their time at home, there has never been a better time to hit ‘send’ on those email campaigns and flows. To help guide you in the right direction, we sat down with Chase Dimond to get his best recommendations on how to crisis-proof your email marketing strategy. Why Dimond? Not only is he the co-founder of Boundless Labs, an email marketing agency that was recently acquired by Structured Social, but he has also helped his clients make over $40 million in email attributable revenue during his career.  In our conversation, Dimond shares specific examples of the most successful email messaging, campaigns, and flows that his clients have used during Covid-19. He also reveals fascinating data on the email marketing trends he’s noticed since the start of the pandemic. Whether you’re a seasoned pro or just getting started on your email marketing journey, you’re sure to learn something valuable in this interview.  If there’s any other type of content you’d like to see that would be valuable to you during this time, please don’t hesitate to reach out at support@foundr.com.  Key Takeaways Dimond’s agency merge with Structured Social  How Dimond is thinking about Covid-19 from a business perspective Examples of email messaging to use during the pandemic  Why Dimond is staying away from fear mongering and focusing on adding value The difference between email campaigns and email flows Which categories of email campaigns are working well for Dimond’s clients The importance of creating an email marketing calendar  Why Dimond recommends splitting your time between campaigns and flows Examples of successful email campaigns Dimond’s clients have run in the past Dimond’s thoughts on giveaways What Structured Social’s data is showing when it comes to open rates, mobile traffic, and the impact of stimulus checks on email marketing Dimond’s recommendations on getting emails prepared for the summer

11 Aug 202050min

Founder and CEO of ActiveCampaign Jason Vandeboom sits down with Foundr’s Nathan Chan to discuss his journey from launching a small part-time business to running a global SaaS empire. An email marketing, marketing-automation, and sales CRM platform, Jason owes the company’s success to its “customer first” approach and mindful framework. By throwing out the “product-first SaaS playbook” to a more customer-centric model, ActiveCampaign has evolved from an old-school on-premise contact management company to over 90,000 customers in 161 countries. Jason doesn’t believe in a time-box window for creation, and he discusses his belief that you can create innovation over time. He says that when it comes to building a business that is sustainable and long-term, you have to start with the right framework. With many small businesses facing uncertainty due to Covid-19, ActiveCampaign has made it their mission to provide support and security for their customers. Jason discusses how “there’s a former digital transformation that […] has become a necessity.” Above all, business is about trusting your instincts and trying to find a path that is a different shape to others. If there’s any other type of content you’d like to see that would be valuable to you during this time, please don’t hesitate to reach out to us via email. Key Takeaways Jason discusses his belief in the importance of staying true to being a small business How ActiveCampaign found its footing as an on-premise contact management businesses Why Jason believes the key to a successful business is customer-first over product-first, and how this can shape creative innovation How ActiveCampaign slowly built its foundations in order to secure 100k paying-active companies and over $100 million in annual recurring revenue Why you should ignore the typical SaaS playbook that insists that in order to obtain growth you will need to upmarket Jason advises that you should always trust your instincts, and allow time for your company to grow. You only need passion, joy, and the strength to find our way through it all.

5 Aug 202046min

From working as a server at Longhorn Steakhouse, to multiple successful startups, making millions in his 20s, to publishing a best selling book, Daniel DiPiazza knows the entrepreneur's journey like the back of his hand. Here to discuss his upcoming "Start Your Side Hustle" course with Foundr, Daniel is all too familiar with the challenges and doubts faced by today's hustlers, and is here to teach you ways to overcome them. If you want to start a business but don't know where to begin, a low-risk side hustle by freelancing with your existing skills really is the gateway to entrepreneurship. It's extremely affordable with almost literally zero startup cost. In return, you can expect to make great profits with little to no overheads. Daniel has done this multiple times and has a unique method for helping you identify your skills, find clients, and getting them to pay you for your service. If there's any other type of content you'd like to see that would be valuable to you during this time, please don't hesitate to reach out to us via email. Key Takeaways Daniel discusses his first viral article: Hacking E-Lance, the infamous "butterball story," and how he dominated a job board website Taking the first step towards starting your own business with "sweat equity" Why service-based businesses are the gateway drug to entrepreneurship Why freelancing teaches you all the business essentials Taking the first step; how not to be afraid, what to focus on, and what the competition means for you The importance of building a skill inventory, defining your skill, and seeing where they align Gaining confidence in becoming an entrepreneur and why you don't have to be the best in the world at what you do The fastest way for you to get paid for your big idea

28 Jul 20201h 3min

Ben Horowitz is one of the most widely recognized names in the world of entrepreneurship. Not only is he the co-founder of the famous venture capital fund, Andreessen Horowitz, but he's also a respected author and thinker with some of the most innovative ideas when it comes to the way companies are run. In our conversation with Horowitz, we dive deep into the topic of culture—how to create it, move it, and adhere to it. Horowitz also gives us a glimpse into his book, What You Do Is Who You Are, and shares fascinating stories and case studies from it (such as his learnings from prison gang leader, Shaka Senghor). This isn't a podcast episode you want to miss! Whether you're a fan of Horowitz himself or simply want to learn more about the art of crafting a company culture, you're sure to gain tons of insights in this interview. If there's any other type of content you'd like to see that would be valuable to you during this time, please don't hesitate to reach out to us via email. Key Takeaways The problem that Andreessen Horowitz set out to solve for technical founders  What compelled Horowitz to publish his book, What You Do Is Who You Are What it takes to move a culture  The importance of cohesion between culture and strategy Why you don’t need to establish your company culture on Day 1 What a prison gang leader taught Horowitz about culture and leadership The creative way that Andreessen Horowitz enforces their value to be respectful to entrepreneurs at the firm Horowitz’s thoughts on the culture of Netflix versus McDonald’s   The elements that go into creating a high-performance culture  Differentiating between high performance versus long hours  Why Horowitz looks for courage in founders  Bonus: Horowitz shares his favorite rap album from 2019

21 Jul 202050min

In 2008, Jeff Rosenthal and his co-founders Elliott Bisnow and Brett Leve convinced 19 people they admired to go on a ski trip with them to Park City, Utah. They wanted to spend one-on-one time with this small group of thought leaders to learn from them and glean some knowledge. Little did they know that this was only the beginning of their long and successful entrepreneurial journey. What started off as a small event production company has morphed into a global behemoth that includes everything from nonprofits to funds to a major ski resort that all fall under the Summit brand. While the company is still primarily known for its famous invitation-only events, its biggest impact is its tight-knit community of innovative, creative individuals from around the world. In this podcast episode, Rosenthal talks about Summit’s explosive growth, what it takes to host a truly extraordinary event, and more entrepreneurial gold. If there’s any other type of content you’d like to see that would be valuable to you during this time, please don’t hesitate to reach out at support@foundr.com. Key Takeaways What inspired Rosenthal and his co-founders to start their event production company Summit in 2008 How Summit expanded into a family of companies, nonprofits, and funds over the last 12 years What makes a spectacular event, according to Rosenthal Why Rosenthal believes “keep it real” is terrible advice when it comes to events, and what he recommends instead The importance of leadership when it comes to event planning The correlation between creativity and capital How Rosenthal manages to lead the multiple entities under Summit The best advice on delegation Rosenthal received from his mentor Why profitability isn’t the only measure of an event’s success What it takes to attract top-notch speakers (and how to set them up for success) The way Rosenthal approaches balancing quality of experience and scaling

14 Jul 202056min