Awkward Silences

What company isn’t “customer obsessed”? Well, a lot, as it turns out. That’s not for lack of caring—but building a customer-centric culture is easier said than done. And how you do this depends on whe...

27 Sep 202341min

AI is a big part of Notion's strategy for the future of knowledge work, and they're exploring ways to use AI to make people's lives easier.Linus Lee, a Research Engineer at Notion, spends his time res...

19 Sep 202345min

“I think people really connect when you are just genuine and not transactional. I think it's much more easy to get to those kind of opportunities because they just feel genuine.”According to Andrea Am...

30 Aug 202345min

134 episodes. That’s how long Awkward Silences has been going with Erin and JH as hosts.But now it’s time for something new.JH says goodbye to Awkward Silences as he kicks off a new chapter in his car...

23 Aug 202322min

As a researcher, you know the value of using research to drive business decisions—but other stakeholders might not. In order to drive action from research, you need to create alignment with key decisi...

16 Aug 202347min

Competition can be scary. But in UX, competitive research is insightful.You don’t want to chase your competitors, but you need to know what they are doing to know how you can improve.Rachel Miles join...

2 Aug 202341min

In design and UX research, context is king. Your work doesn’t exist in a vacuum; it’s a part of a wider ecosystem of stakeholders, beneficiaries, and more.Sheryl Cababa, Chief Strategy Officer at Subs...

19 Jul 202348min

There are 6 key qualities for great facilitation:Starting with your core beliefsMaintaining neutralityStanding in the stormHonoring the wisdom of the groupUpholding the agile mindsetHonoring the group...

5 Jul 202351min