Barfly Podcast Episode Twelve: Discussing Politics at the Bar with Jerry Horn
Send us Fan Mail Election Day is coming up. In the bar business, the three big no-no's for discussion have always been: religion, sex, and politics. This episode we ignore that axiom and discuss the l...
26 Okt 201813min
Barfly Podcast Episode Eleven: A slipping of professionalism? with Gabe Bryant
Send us Fan Mail Part 2 of the difficulties of hiring in the service industry. Are we seeing a slippage of professionalism? Jeff and Kevin discuss the issue with Gabe Bryant of Archive Bar and Kitchen...
30 Sep 201814min
Barfly Podcast Episode Ten: The Difficulties of Employing People in the Bay Area Service Industry with Gabe Bryant
Send us Fan Mail Jeff, Kevin and Gabe Bryant (owner/operator of Archive Bar and Kitchen in SF) discuss some of the in's and out's of hiring people in an employment environment where rents and the cost...
11 Sep 201813min
Barfly Podcast Episode Nine: Dealing with Problem Customers, with Sean Saylor
Send us Fan Mail Customers are the backbone of the service industry, but what happens when a customer becomes too much of a problem?
24 Aug 201812min
Barfly Podcast Episode Eight: Is the Customer Always Right? with Sean Saylor
Send us Fan Mail Jeff and Kevin, along with chef/owner of Saylor's Restaurant and Bar in Sausalito, discuss the most over used statement in the restaurant business.
10 Aug 201815min
Barfly Podcast Episode Seven: Reading and Responding to a Yelp Review
Send us Fan Mail Yelp Community Manager Kevin Blum and author/columnist Jeff Burkhart discuss how best to read and respond to Yelp reviews.
27 Jul 201814min
Barfly Podcast Episode Six: Writing a Yelp Review
Send us Fan Mail The who, what, why, and how of writing Yelp reviews. Yelp Community Manager Kevin Blum gives us the low down on all of it.
29 Jun 201811min
Barfly Podcast Episode Five: Buyer Beware
Send us Fan Mail Kevin and Jeff discuss Caveat Emptor (buyer beware). What to watch out for in the service business, from the casual upsell (the service side) to the half a glass ripoff (the customer ...
6 Jun 201813min
