Build with Leila Hormozi

“How do you double your business without getting more customers? You get them to stay longer.” Today, Leila (@LeilaHormozi) shares strategies drawn from her experience in scaling businesses, focusing on enhancing customer satisfaction and preventing churn. She covers six key principles for increasing customer lifetime value, such as effectively tracking ROI, understanding customer activation, and evolving products in line with market changes.Welcome to Build where we talk about the lessons I have learned in scaling big businesses, gaining millions in sales, and helping our portfolio companies do the same. Buckle up, because we’re creating an unshakeable business.Timestamps:(0:34) - The honeymoon phase in customer relationships(4:19) - Secret shopping: a deep dive into customer experience(7:03) - 1st principle: mastering customer activation(11:00) - 2nd principle: the power of tracking and displaying ROI(16:03) - 3rd principle: the mirror effect in customer retention(18:16) - 4th principle: accelerating time to value(22:37) - 5th principle: enhancing customer success through feedback(24:40) - 6th principle: evolving with the market for customer successFollow Leila Hormozi’s Socials:LinkedIn | Instagram | YouTube | Twitter | Acquisition

8 Apr 202429min

“How we feel inside is not reflected externally, but we are not aware of that.” Today, Leila (@LeilaHormozi) answers questions from her audience about the importance of not letting adversity dictate your actions, strategies for achieving an unshakable business, and practical advice for re-culturing a company without starting from scratch. She also tackles handling personal and team challenges during crises, balancing consequences and rewards in team management, and the significance of communication and accountability in fostering a positive work environment. This is part 2 of the session.Welcome to Build where we talk about the lessons I have learned in scaling big businesses, gaining millions in sales, and helping our portfolio companies do the same. Buckle up, because we’re creating an unshakeable business.Timestamps:(0:48) - Navigating business growth and culture shift(10:46) - Effective leadership during tough times(15:28) - Embracing transparency in leadership(19:18) - Leading through crisis with limited energy(26:02) - Addressing sleep issues and business growth(30:39) - The impact of leadership style on culture of excellenceFollow Leila Hormozi’s Socials:LinkedIn | Instagram | YouTube | Twitter | Acquisition

3 Apr 202433min

“Acquiring skills doesn't feel good. Because you have to suck before you're good.” Today, Leila (@LeilaHormozi) answers questions from her audience about enduring discomfort for growth, leading without experience, motivating oneself and others, handling personal stress while managing a business, and practical steps to scaling a business and nurturing leadership skills. She shares personal experiences and insights on overcoming challenges, leading with honesty and transparency, ensuring cultural fit in hiring, and the importance of aligning personal values with company values. This is part 1 of the session.Welcome to Build where we talk about the lessons I have learned in scaling big businesses, gaining millions in sales, and helping our portfolio companies do the same. Buckle up, because we’re creating an unshakeable business.Timestamps:(1:02) - Embracing inexperience when starting a business(4:58) - Recharging your leadership energy(10:34) - Core values that drive success(12:43) - Handling misfits in your team(17:21) - Assessing cultural fit beyond interviews(20:21) - Navigating personal stress while leading(24:52) - The journey of enduring discomfort as a leader(27:00) - Scaling a high-ticket fitness business(32:04) - Crafting a vision deck for effective leadershipFollow Leila Hormozi’s Socials:LinkedIn | Instagram | YouTube | Twitter | Acquisition

1 Apr 202434min

“A lot of people continuously chase the fancy stuff because they haven't been in business long enough to realize that it truly is the basics.” Today, Leila (@LeilaHormozi) dives deep into the art of effective business scaling, sharing lessons from her experience with acquisition.com and advocating for simple, executable strategies for significant growth. Highlighting the importance of a pragmatic approach to problem-solving, strategic decision-making, and assembling the right team, she offers valuable insights for businesses aiming to achieve exponential growth.Welcome to Build where we talk about the lessons I have learned in scaling big businesses, gaining millions in sales, and helping our portfolio companies do the same. Buckle up, because we’re creating an unshakeable business.Timestamps:(0:48) - 1st frame: “gun to the head”(5:14) - The power of doubling down(7:25) - Why complex systems don't scale(13:50) - 2nd frame: Thinking in orders of magnitude(15:41) - Maintaining vs. growing the company(23:30) - 3rd frame: “what would it take?”(27:29) - “Who do you need to make it happen?”Follow Leila Hormozi’s Socials:LinkedIn | Instagram | YouTube | Twitter | Acquisition

27 Mar 202432min

“If somebody was really sorry, they would change their behavior.” Today, Leila (@LeilaHormozi) emphasizes the importance of actionable apologies over verbal ones in personal and professional settings, highlighting how this approach promotes personal growth and business success. She provides insightful commentary on the negative impact of repetitive apology cycles without real change, advocating for proactive behavior modification and commitment to action plans to genuinely rectify mistakes and improve team dynamics.Welcome to Build where we talk about the lessons I have learned in scaling big businesses, gaining millions in sales, and helping our portfolio companies do the same. Buckle up, because we’re creating an unshakeable business.Timestamps:(0:41) - Navigating workplace dynamics: bullying and accountability(3:00) - The cycle of apologies without change(5:16) - The importance of behavior change over apologies(10:45) - Forgiveness, apologies, and moving forward(11:28) - Managing emotions and focusing on the future(13:21) - Improving relationships through reduced emotional reactivityFollow Leila Hormozi’s Socials:LinkedIn | Instagram | YouTube | Twitter | Acquisition

25 Mar 202416min

“Most of people in society have a really poor relationship with work (…) They don't get a lot of positive reinforcement at work. Therefore, they want to work less.” Today, join Leila (@LeilaHormozi) as she guests on an interview with The Karat Podcast to share her journey of overcoming challenges and leveraging fear to transition from a secure job, establishing Gym Launch, to where she is today. She provides insights on the role of fear as a catalyst for change, the importance of continuous self-challenge, and the complexities of managing a portfolio of companies. This is part 2 of the interview.Welcome to Build where we talk about the lessons I have learned in scaling big businesses, gaining millions in sales, and helping our portfolio companies do the same. Buckle up, because we’re creating an unshakeable business.Follow The Karat Podcast on:➤ Instagram | Spotify | Apple | LinkedIn | Twitter➤ Check out full episode on YouTube!Timestamps:(1:51) - The rollercoaster of startup life(3:54) - A new business model emerges(9:09) - Scaling up: the fear of success(17:08) - The power of reinforcement in business(20:00) - Creating a rewarding environment: the key to success(21:05) - The reality of hustle culture: pain and reward(22:36) - The journey to becoming a CEO: overcoming fears(26:44) - The art of decision making in business(30:22) - The balance between business and marriage(36:46) - Reflections on personal growth and successFollow Leila Hormozi’s Socials:LinkedIn | Instagram | YouTube | Twitter | Acquisition

20 Mar 202439min

“Words don't mean anything. Action is everything.” Today, Leila (@LeilaHormozi) shares insights on enhancing self-respect and personal growth in relationships, highlighting that individual perspectives often determine contentment. She introduces key concepts such as the 'cycle of doom', emphasizing the importance of actions over words, and how aligning relationships with personal values leads to fulfillment. Welcome to Build where we talk about the lessons I have learned in scaling big businesses, gaining millions in sales, and helping our portfolio companies do the same. Buckle up, because we’re creating an unshakeable business.Timestamps:(1:11) - The cycle of doom in relationships: understanding the 3Fs(3:57) - The importance of setting relationship goals(5:24) - Transforming your relationship through self-respect(7:55) - The power of action over words in relationships(16:06) - Quantifying relationship impact: health, wealth, happiness, and more(22:51) - Seasons of relationships: navigating changes together(26:04) - Managing expectations and preferences in your relationshipFollow Leila Hormozi’s Socials:LinkedIn | Instagram | YouTube | Twitter | Acquisition

18 Mar 202429min

“I really just wanted to feel like whatever I need to become, to be who I want to be, to do what I want to do, I will.” Today, join Leila (@LeilaHormozi) as she guests on an interview with The Karat Podcast to share her inspiring journey from overcoming personal struggles to achieving multimillionaire status at 28. She discusses how her fitness transformation led to growth in other areas of her life, including emotional management and business success. Leila emphasizes the power of embracing fear and change, making this podcast a must-listen for those seeking inspiration for personal development and entrepreneurship. This is part 1 of the interview.Welcome to Build where we talk about the lessons I have learned in scaling big businesses, gaining millions in sales, and helping our portfolio companies do the same. Buckle up, because we’re creating an unshakeable business.Follow The Karat Podcast on:➤ Instagram | Spotify | Apple | LinkedIn | Twitter➤ Check out full episode on YouTube!Timestamps:(1:14) - The power of transformation(3:57) - The journey to self-improvement(5:51) - Facing childhood trauma(9:53) - Building a successful business(18:07) - The power of fear and vision(21:43) - The power of emotions in change(24:45) - The business journey begins(29:19) - The birth of gym launch(35:05) - Embracing fear and changeFollow Leila Hormozi’s Socials:LinkedIn | Instagram | YouTube | Twitter | Acquisition

13 Mar 202441min