Chris Malta's EBiz Insider Podcast

Every seller remembers their first great order. The one where the customer loved everything, left a glowing message, maybe even told you they'd be back. You can practically hear the Rocky theme playin...

30 Nov 20254min

There's a weird belief floating around right now that AI's going to rewrite the entire internet, flatten every unique voice, and turn every page into the same lukewarm oatmeal. That only happens to we...

30 Nov 20256min

Every few months, some marketing oracle pops out of a conference room, throws glitter in the air, and announces that social media's "about to change forever." They say it with the same tone someone us...

30 Nov 20255min

Let's straighten something out that trips up a lot of sellers. People picture buyers bouncing around the internet like caffeinated squirrels, comparing five stores, opening twenty tabs, reading review...

29 Nov 20253min

Disputes are the silent killer of ecommerce. They don't just cost you money - they damage your reputation with customers and with your payment processor. And once your processor thinks you're a high-r...

25 Nov 20254min

Every time some new tech rolls out, people start panicking that it's the end of human business. Remember when everyone said the internet would kill small stores? Then Amazon would kill them? Then soci...

20 Nov 20256min

Letting an AI chatbot handle your customer conversations sounds brilliant until it introduces itself as "Greg" and promises someone a lifetime supply of free coffee mugs. AI doesn't understand context...

19 Nov 20256min

Somewhere along the way, the phrase "powered by AI" became the new "as seen on TV." Every tool, plugin, and Chrome extension suddenly claims to use "artificial intelligence" to revolutionize your busi...

18 Nov 20256min