EP 159 | Steffen Hedebrandt (Dreamdata) - How turning customers away increases retention.
Today on the show we have Steffen Hedebrandt, Co-founder and CMO of Dreamdata. In this episode, Steffen shared how documenting quality content and sharing it on social opened many doors for him, he al...
30 Mar 202233min
EP 158 | Jonathan Widawski (Maze) - How Maze Segments Churn Based On Their Products Vision
Today on the show we have Jonathan Widawski, Founder and CEO of Maze. In this episode, Jo shared how Maze emerged out of a need to validate assumptions fast about a previous startup he founded. He con...
23 Mar 202230min
EP 157 | David Darmanin (Hotjar) - Understanding the difference between acceptable and worrying churn
Today on the show we have David Darmanin, Founder and previous CEO of Hotjar. In this episode, David shared what he misses most about being the CEO of Hotjar, and what led him to realize it was time t...
16 Mar 202238min
EP 156 | Kyle Pursell (Shopify) - Leveraging email to increase engagement & retention
Today on the show we have Kyle Pursell, Senior Lead of Growth Marketing at Shopify. In this episode, Kyle shared his biggest lesson upon joining Shopify on how they effectively enable collaboration ac...
9 Mar 202237min
EP 155 | Maranda Dziekonski (Swiftly) - Building out a high-touch Customer Success team
Today on the show we have Maranda Dziekonski, Chief Customer Officer at Swiftly. In this episode, Maranda shared her early career experience and how she made a move from the factory production line to...
2 Mar 202233min
EP 154 | Bryan Plaster (CompleteCSM) - Creating true customer evangelists with workshops and success days
Today on the show we have Bryan Plaster, CEO, and Co-founder of CompleteCSM. In this episode, Brain shared his experience starting customer Success from scratch at multiple organizations and helping I...
23 Feb 202242min
EP 153 | Aggelos Mouzakitis (Glofox) - Taking a more human approach to diagnosing churn and retention.
Today on the show we have Aggelos Mouzakitis, Product-led growth Lead at Glofox. In this episode, Aggelos shared his take on product-led growth followed by the biggest misconceptions and mistakes comp...
16 Feb 202234min
EP 152 | Diana De Jesus (Catalyst) - How to break into Customer Success and tips to thrive in the role
Today on the show we have Diana De Jesus, Customer Success Manager Strategist at Catalyst. In this episode, Diana shared her advice on how to break into and land a role in customer success, sharing ti...
9 Feb 202237min
