EP 120 | Etie Hertz (Loris.ai) - How customer support conversations with your customers can help reduce churn.
Today on the show we have Etie Hertz, co-founder and CEO of Loris.ai. In this episode, we talked about why Etie decided to double down on support and build Loris.ai, how it works, and how their custom...
30 Jun 202137min
EP 119 | Jeremey Donovan - How SalesLoft delight and retain customers by building fun, useful tools they give away.
Today on the show we have Jeremey Donovan, SVP of Revenue Strategy at SalesLoft. In this episode, Jeremey talks about his responsibilities as the SVP of Revenue Strategy at SalesLoft, what the word “S...
23 Jun 202136min
EP 118 | Fletcher Richman (Atlassian) - Halp’s effortless and unique land and expand strategy that boosts retention.
Today on the show we have Fletcher Richman, co-founder of Halp who now serves as the head of Product for Halp after the recent acquisition by Atlassian. In this episode, we talked about the role churn...
16 Jun 202132min
EP 117 | Esben Friis-Jensen (Userflow) - How sale incentives drive net retention in customer success.
Today on the show we have Esben Friis-Jensen, co-founder and Chief Growth Officer at Userflow. In this episode, we talked about Esben’s experience building out the sales team at Cobalt and how they k...
9 Jun 202137min
EP 116 | Teresa Anania - How Zendesk is adapting best practices in product to customer success, and how it impacts churn and retention.
Today on the show we have Teresa Anania, VP of Global Customer Success and Renewals at Zendesk. In this episode, we talked about effective ways to measure the impact of Customer Success, how Zendesk r...
2 Jun 202135min
EP 115 | Eric Keating - How Appcues customize their onboarding flow based on a “product adoption score” to increase retention.
Today on the show we have Eric Keating, VP of Marketing at Appcues. In this episode, we talked about how Appcues differentiate themselves from the pack operating in such a competitive market, how they...
26 Mai 202129min
EP 114 | Cactus Raazi (EXOS) - How to increase customer retention through personalized pricing
Today on the show we have Cactus Raazi, author of Price. In this episode, we talked about what drove Cactus to write Price, his theory on; should pricing be personalized to individual customers, and ...
19 Mai 202137min
EP 113 | Harini Karthik (Loom) - How to build a data team to uncover retention drivers & fuel growth for your business
Today on the show we have Harini Karthik, Head of data at Loom. In this episode, we talked about the ideal data setup at a company, where to start and how to build a data team that influences strategy...
12 Mai 202141min
