EP 80 | David Apple (Notion) - The evolving role of Customer Success in hyper-growth companies
Today on the show we have David Apple, Head of Customer Success at Notion. In this episode, we talked about the conflict between Sales and Customer Success and how it can be avoided, what the leading ...
23 Sep 202034min
EP 79 | Angel Steger (Facebook) - More than numbers: How a “bad hookup face” helped Pinterest increase virality and retention.
Today on the show we have Angel Steger, Director Of Product Design at Facebook. In this episode, we talked about what it’s like designing a building for over 2.7 billion users, how focusing on activat...
16 Sep 202039min
EP 78 | Francis Brero - Why MadKudu pivoted their company’s focus from churn risk detection to conversion prediction.
Today on the show we have Francis Brero, CRO, and Co-Founder of MadKudu. In this episode, we talked about how Francis started out studying mechanical engineering and ended up founding a company now se...
9 Sep 202034min
EP 77 | Ward Sandler (MemberSpace) - Reduce churn with these 3 cancelation alternatives in your exit flow.
Today on the show we have Ward Sandler, co-founder of MemberSpace. In this episode, we talked about the biggest point of failure for first-time subscription business owners, the evolution of pricing a...
2 Sep 202031min
EP 76 | How retention helped Drift’s VP of strategy, Adam Schoenfeld build and sell 2 companies
Today on the show we have Adam Schoenfeld, VP of Strategy at Drift, and GM of Drift Video. In this episode, we talked about how a customer-centric approach helped him build and scale two successful bu...
26 Aug 202037min
EP 75 | Bozena Pieniazek (Maze) - How Product Marketing impacts churn & retention
Today on the show we have Bozena Pieniazek, Director of Marketing at Maze. In this episode, we broke down the function of Product Marketing, discussed how it impacts churn and retention, shared views ...
19 Aug 202030min
EP 74 | Mark Thompson - Why your customers churn involuntarily and how to prevent it.
Today on the show we have Mark Thompson, co-founder of PayKickstart. In this episode, we talked about how an internal tool their team built ended up being their main product, affiliate programs as a ...
12 Aug 202033min
EP 73 | David Brice - Why Envato launched a subscription service alongside its 15-year-old transactional business.
Today on the show we have David Brice, General Manager & Executive of the Customer Group at Envato In this episode, we talked about how David made the switch from a green tech business owner to a mar...
5 Aug 202043min
