How IT Leaders can make service management future-ready
Increasingly, businesses are relying upon their service operation to position the entire organization for sustainable growth and profitability well into the future. But, no two companies are identical...
9 Apr 201918min
Leading the New Digital-Native Generation
Centennials, the first truly digital-native generation, has started entering the workforce. This generation is characterized as sharp, argumentative, with short attention span, is easily demotivated, ...
5 Apr 201948min
Developing Digital Dexterity
Imagine a workplace where both human and digital resources fluidly and autonomously reconfigure themselves in response to dynamically changing business needs. How can an enterprise develop such digita...
27 Mar 201954min
Should CIOs be Futurists?
With yesterday's technical debt related maintenance and transformational initiatives in hand, should CIOs even bother to think about the future? How can futuristic thinking help IT leaders effectively...
20 Mar 201955min
Creating Value at Scale
A few great ideas that bring unprecedented value must be celebrated. But what changes in organizational mindset, model, and culture should you enable for such value creation in a sustained manner and ...
14 Mar 201954min
Adopting AI for Customer Service
To become the company your customer wants you to be, your customer experience needs to exceed expectations. Effective adoption of AI-powered people, processes, and tools can help. How should IT and cu...
28 Feb 201952min
Leadership Recipe for VUCA
Leaders have been dealing with episodic volatility, uncertainty, complexity, and ambiguity (VUCA) for decades. What's should be the leadership recipe in this era when VUCA is constant and exponentiall...
14 Feb 201954min
AI And Supply Chain Management
AI can impact Supply Chain Management (SCM) outcomes. But many such attempts by companies lead to disappointing results. What's missing? Why hasn't AI delivered in SCM? What's needed to harness the mo...
7 Feb 201956min
