Can an IT Leader Create The "Optimal Portfolio"?
The optimal IT program/project portfolio is one that delivers the most value at the least cost that can be successfully exploited as long there is enough agility and flexibility to capitalize on the o...
16 Feb 201155min
Assembling a Business "Village" for Effective Customer Support
The increasing technical complexity of support today demands teamwork spanning not only the whole corporation but outside as well. To reach the highest service/support goals it may be necessary to rea...
9 Feb 201155min
The CIO as a BPI Leader
BPI initiatives can significantly benefit organizations, by improving customer acquisition and retention, by improved worker productivity, by cost optimization, and improved risk management. So, shoul...
2 Feb 201154min
Running IT as an "Outsider"
Many CIO's are passionate, talented, and motivated but feel limited in effectiveness, by organizational politics, policy and culture. What if they were given full, unrestricted freedom to think, act, ...
26 Jan 201155min
What Would it Take For "Collective Intelligence" to Become a Reality?
Collective Intelligence is a mix of cloud computing and crowd computing where both infrastructures are working optimally. However, cloud computing has issues related to security and privacy, while cro...
19 Jan 201156min
Measurably Enhancing The ROI on End User Support Through IT
Selling is tough and keeping buyers/students/patients happy is even tougher. Today's consumers are demanding. They want support anytime, anywhere, including diagnostics and fast problem resolution. In...
12 Jan 201154min
Is Healthcare ready for the cloud?
We value Cloud computing because it offers significant scalability and cost savings, but is that motivation enough for Healthcare to move to cloud? If money were not a constraint, what would be the be...
5 Jan 201155min
IT as The Enabler of Sales
How can IT help sales to inform, interact with, and impress customers? What tools can it provide, and how can it enable sales to use these tools more effectively? Some sales departments might value mo...
29 Des 201054min
