Communication Breakdown
Communication Breakdown is a postgame show for PR pros. In each episode, hosts Craig Carroll (fmr. USC Annenberg, UNC Chapel Hill) and Steve Dowling (fmr. OpenAI, Apple) discuss the strategies and tactics companies are using in high-visibility crises and PR initiatives, giving listeners unique insight into how key decisions are made.

The podcast offers two unique perspectives on communications theory and practice, drawing on Craig’s teaching and research at top universities around the globe and Steve’s two decades of experience as a comms leader at some of the world’s most influential companies.

Whether you're a PR professional, marketing executive, or just curious about how companies make key communications decisions, you'll find these discussions insightful and valuable.

Episoder(81)

Elmo Hacked, Budgets Whacked, and Coke Sidetracked

Elmo Hacked, Budgets Whacked, and Coke Sidetracked

In this episode of Communication Breakdown, Steve Dowling and Craig Carroll unpack one of the strangest PR weeks in recent memory—where Elmo becomes collateral damage in a public broadcasting funding ...

18 Jul 202530min

Paging “Some  Comms Person”

Paging “Some Comms Person”

In this episode of Communication Breakdown, Steve Dowling and Craig Carroll unpack three reputational firestorms that reveal deeper cracks in the comms industry. First up: Melinda French Gates’ jab at...

11 Jul 202531min

2025 First Half: Visibility, Values, and the Volume Dial

2025 First Half: Visibility, Values, and the Volume Dial

In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll mark the halfway point of 2025 with a look back at some of the most instructive communications moments of the year so ...

3 Jul 202532min

2025's First Half: Flatter, Fold or Fight

2025's First Half: Flatter, Fold or Fight

In this episode of Communication Breakdown, Steve Dowling and Craig Carroll take a halftime look at 2025, recapping six months of communication pivots, power plays, and reputational landmines. They re...

27 Jun 202529min

Strategic Fidgeting—When Everything’s Important, and Nothing’s Urgent

Strategic Fidgeting—When Everything’s Important, and Nothing’s Urgent

In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll wrestle with the restless energy leaders feel when business eases up but the mental engine keeps revving. They name—an...

20 Jun 202525min

Why CEOs Are Still Silent

Why CEOs Are Still Silent

In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll examine the communications void left as Los Angeles becomes ground zero for President Trump’s escalating deportation c...

13 Jun 202528min

The Pride Sponsor Shuffle; Trump and Musk Go To War

The Pride Sponsor Shuffle; Trump and Musk Go To War

In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll dissect the silent recalibration of corporate Pride support in 2025 and the ripple effects of the Trump–Musk breakup. ...

6 Jun 202523min

United Pulls Back the Curtain; Harvard Stands Their Ground

United Pulls Back the Curtain; Harvard Stands Their Ground

In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll examine how United Airlines and Harvard University are responding to reputational pressure with two very different tra...

30 Mai 202523min

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