Phil Fersht - HFS Research - Innovation In CX From AI To AGI
Phil Fersht is the CEO and Principal Analyst at HFS Research. He is based in Boston, Massachusetts, USA. He recently posted this 'AI continuum' on LinkedIn: https://www.linkedin.com/posts/pfersht_rpa...
6 Feb 202535min
Gregorio Uglioni - CX Goalkeeper - CX Transformation That Hits The Back Of The Net!
Gregorio Uglioni is an Associate Partner at Forward. He is based in Zurich, Switzerland. Greg is focused on business transformation and service excellence. He is an outspoken commentator on LinkedIn a...
30 Jan 202526min
Joel Walker - tkg - What Do CX Suppliers Need To Bring To The Table?
Joel Walker is the Co-Founder and Managing Director Platform Services of The Knowledge Group (tkg). He is based in Luxembourg. Last year Peter saw the tkg vendor selection system, which has details of...
23 Jan 202528min
BONUS: CX In 2025 Discussion
BONUS EPISODE: CX Transformation in 2025 At the start of 2025, Mark Hillary from CX Files joined Chris Hague from Yoummday and Lian Rowlands from Tayma Solutions to talk about CX trends in 2025. This ...
20 Jan 202540min
Veronica Richards - CALLS - Servicio Estelar: Navigating Customer Care in Mexico
Veronica Richards is the COO at CALLS Contact Center and VP at WW CALLS Canada. She is based in Burlington, Ontario, Canada. Veronica is also the marketing director of the Mexico Business Club in Tor...
16 Jan 202531min
Neville Samuels - Virtual Staff 365 - Trends In Virtual CX Staffing
Neville Samuels is the CEO of Virtual Staff 365. He is based in Melbourne, Australia. Virtual Staff 365 offers a virtual staffing service that includes CX. In this discussion with Peter Ryan, Neville ...
9 Jan 202528min
Mark Lowe - Managing Risk and Security in CX
Mark Lowe is an expert in business risk and security. He is based in Genoa, Italy. Mark is a faculty Member of the ASERI Postgraduate School of Economics and International Relations at the Università ...
19 Des 202437min
Katrin Langley - Approaching First-Time Outsourcing
Katrin Langley is a CX expert with experience throughout her career at several major BPO companies. She is based in Tampa, Florida. Peter Ryan called Katrin to talk about first-time outsourcing. Most ...
12 Des 202423min
