Peter Klayman - Bottle Rocket - Justifying Investment In CX
Peter Klayman is the VP of Strategy at Bottle Rocket Studios. He is based in Denver, Colorado. Bottle Rocket is focused on the design of digital CX with a focus on helping to accelerate growth. In thi...
22 Jun 202338min
Jeremiah Okello - Collins Consulting - Kenya And Emerging Africa Opportunities For CX And BPO
Jeremiah Okello is the founder and owner of Collins Consulting International, a consulting firm focused on CX and BPO outsourcing and based in Nairobi, Kenya. In this interview, Jeremiah talks about t...
15 Jun 202331min
CxO Glasgow Feedback / Stephen Loynd / Founder of TrendzOwl 🦉
Last week, both Peter and Mark were at the CxO Glasgow conference in Scotland. Peter was one of the event organisers. Mark featured on a panel exploring the future of CX with Stephen Loynd, the founde...
8 Jun 202327min
Barry Winkless - Cpl Group - What is The Future Of CX Work?
Barry Winkless is the Chief Strategy Officer at Cpl Group and Head of the Future of Work Institute Cpl. He is based in Dublin, Ireland. CPL is a major HR and recruitment company that works across mult...
1 Jun 202321min
Shane Jackson - Knowledge Rhino - The Value of WFM in CX
Shane Jackson is the founder of Knowledge Rhino. He is based in Sarasota, Florida. Shane is focused on data, analytics, and workforce optimization. In this interview he talks to Peter Ryan about the v...
25 Mai 202332min
Sadiq Mohammed - USMAART - Matching CX Clients To The Right BPO Partner
Sadiq Mohammed is the managing director of USMAART. He is based in Manchester in the UK. USMAART provides outsourcing consultancy support to retail, travel, energy and telecoms sector clients such as ...
18 Mai 202324min
Marianne Withers & Cath Wohlers - How Can BPOs Handle Vulnerable Customers With Empathy?
Peter Ryan has been talking to Marianne Withers for some time about the special needs of vulnerable customers. Marianne is the founder and CEO of The Verity Centre, a boutique contact centre and BPO i...
11 Mai 202338min
BONUS! What Is Happening With BPO Mega-Consolidation?
Peter's recent article: https://ryanadvisory.com/5-impacts-of-cx-bpo-mega-consolidation/ Peter Ryan leads a discussion on the recent wave of M&A activity in the BPO industry. What does it mean for C...
9 Mai 202326min
