Wiktor Doktór - Pro Progressio - CX And BPO In Poland And The CEE Region
Wiktor Doktór is the founder and CEO of Pro Progressio, he is based in Warsaw, Poland. Pro Progressio supports the BPO and CX industry in Poland with research, advisory work, and events. Peter talked ...
14 Apr 202229min
The Top 5 Offshore BPO Destinations In 2022
The Ryan Strategic Advisory Front Office BPO Omnibus Survey for 2022 is now published! In this edition of CX Files, Peter talks about the results - focusing on the top 5 countries globally - with a pa...
7 Apr 202238min
Jacqui Turner - Coaching For CX Success And Leadership
Jacqui Turner is the founder of Turner Corner Learning Solutions, based in the UK. She specialises in customer service and team leader coaching. Peter called Jacqui to explore the role of coaching and...
31 Mar 202234min
Ivan Kotzev - NelsonHall - CX Innovation & Transformation
Ivan Kotzev is a research analyst at NelsonHall - he is focused on CX transformation. In this episode, Ivan looks to the future. How is CX transforming in the post-pandemic environment and which techn...
25 Mar 202223min
Mike Pipicello - GlobalStep - CX For Games And Gaming
Mike Pipicello is the VP of Client Services for GlobalStep. He is based in Montreal, Quebec, Canada. GlobalStep is focused on gaming and digital services so in this edition we are focused on games and...
17 Mar 202227min
Robin Harrison - Webhelp - The Post-Covid Evolution Of CX
Robin Harrison is the Group Chief Marketing Officer at Webhelp. He is based in the UK. Robin has some strong views on the post-pandemic return to normal. Both employees and customers have changed, so ...
10 Mar 202225min
Let's Hear It For The CX Women With Alexandra Fus And Kathia Yacaman
It's International Women's Day this week so Peter talked to two inspirational female CX leaders... and name-checked many others that we have also featured on the CX Files! Alexandra Fus, Operations Ma...
3 Mar 202227min
Paula Kennedy Garcia : Trust & Safety in CX
Paula Kennedy Garcia is the global head of Trust & Safety and Content Moderation at Concentrix. Paula is based in Belfast. In this episode, Paula explains to Peter the importance of a T&S strategy and...
25 Feb 202220min
