Simon Dillsworth - Ember Group - The Gig Economy + WFH = GigCX
Simon Dillsworth is the Managing Director for Consulting at Ember Group, based in London, UK. Ember Group recently published a research paper on the opportunities around a combination of CX and the gi...
31 Jul 202017min
Merijn te Booij - Genesys - A WFH Evolution And How It Changes Corporate Culture
Merijn te Booij spent the past 4 years as the CMO of Genesys. Since last month he has been the EVP and GM for Employee Engagement. Genesys offers contact centre technology solutions from cloud to chat...
24 Jul 202026min
Lynda Arsenault - FDI Business Diplomacy - FDI and Investment In Regions For CX And BPO
Lynda Arsenault is a partner focused on investment attraction at FDI Business Diplomacy, based in Canada. CX, BPO, and Shared Services are all regularly involved in helping regions create jobs and boo...
17 Jul 202013min
Dr Julian Raabe - McKinsey & Co - Hyper-personalization, Transformation, and CX Innovation
Dr Julian Raabe is an expert partner at McKinsey & Co, based in Munich, Germany. He leads the McKinsey customer operations practice for Western Europe. In the podcast, Julian talks about recent McKins...
13 Jul 202019min
CX Files - July 10 McKinsey episode will be with you on July 13
The CX Files episode for July 10 with Dr Julian Raabe of McKinsey will appear in your podcast app on Monday July 13. Sorry for the delay, but it will be with you soon! www.mckinsey.com www.linkedin.co...
10 Jul 20201min
Luuk Houtepen - SThree - Are Contact Centers Hiring More Tech Expertise?
Luuk Houtepen is the BD Director for SThree DACH and Chairman of APSCo Germany - The Association of Professional Staffing Companies. He is based in Munich. SThree is one of the largest global recruitm...
3 Jul 202011min
Brian Kearney & Ted Nardin - 5th Talent - We Asked 4000+ Agents What They Think Of WFH
4,133 Participants 25 locations 7 countries What do they really think about working from home? Brian Kearney and Ted Nardin are the co-founders of 5th Talent. Their mission is to make work more meanin...
26 Jun 202023min
Stephen Loynd - TrendzOwl 🦉- Analysis On The New Normal
Stephen Loynd is the principal analyst at TrendzOwl based in Arlington, Virginia. Last March he was on this podcast and he predicted 18-24 months of business disruption from the Covid-19 pandemic. It ...
19 Jun 202019min
