CX Files

Julian Burnett is Vice President of Global Markets in the Distribution Sector at IBM. He is an expert on the retail industry with senior experience in several retailers. Before IBM he was the CIO at H...

8 Nov 201924min

Stephen Loynd is the founder and principal analyst at TrendzOwl. He is based in Washington DC and for many years he headed the digital transformation practice at Frost and Sullivan. In this episode, S...

1 Nov 201923min

Dave Rizzo is the President of the Asia Pacific region for Teleperformance. The CX giant just launched their Teleperformance Innovation Experience Center (TIEC) in Silicon Valley California. In this e...

25 Okt 201910min

Sarah Burnett is EVP at Everest Group with a focus on digital systems, AI and automation. She is the chair of BCS (British Computer Society) Women, she founded the BCS AI Accelerator, and she is a tec...

18 Okt 201920min

Vit Horky is the founder of Brand Embassy, which was recently sold to NICE InContact, where he is the Senior Director of Digital Experience. Based in Prague, in the Czech Republic Vit is an author (Ch...

11 Okt 201915min

Nicola Collister is the group COO at Woven, based in the north west of England. Woven is a customer service company that aims to focus on value creation rather than just cost reduction - as we know th...

4 Okt 201917min

Mark Angus is the CEO and Managing Editor of Knowledge Executive based in Johannesburg, South Africa. Knowledge Executive recently conducted research on behalf of the CX Blockchain Institute - feature...

27 Sep 201914min

Shelli Ryan is a co-founder and principal at the CX Blockchain Institute. This is a new organisation focused on exploring how CX can benefit from the use of blockchain. Shelli is based in Las Vegas. I...

20 Sep 201912min