CX Files

Jeff Toister founded Toister Performance Solutions in 2005 to help companies improve employee performance. The company focuses exclusively on helping companies develop customer-focused cultures. Jeff ...

28 Feb 202020min

Michael Valdsgaard was until recently the senior VP of digital transformation at IKEA. He led the team that created the hugely successful IKEA Place app that allowed customers to see furniture in thei...

21 Feb 202015min

Neil Rae is the Chief Customer Officer of VXI Global Solutions. The company HQ is Los Angeles, although Neil is based in Toronto. With 43 global locations from the west coast of the US to the Philippi...

14 Feb 202013min

Adrian Swinscoe is an adviser, writer, and speaker with a focus on CX and customer service. He writes regularly about CX in the business journal Forbes and he has published several books on CX, includ...

7 Feb 202026min

CX Files is about to become a book and the launch event will be in Las Vegas this coming June! See you there... CX Outsourcers https://knowledge-executive.com/product/cxo/ Mark Hillary https://www.lin...

5 Feb 20202min

The CX Company has been designing chatbots and conversational AI systems for 15 years. Their software engages over 4 million customers every day.  Simon Foot is the UK and Ireland Director of The CX C...

31 Jan 202026min

Matt Sims is the founding director of 4t4Consult, based in the UK. Until last year he was the CEO of Teleperformance in the UK and South Africa. He has taken some time off to go running and fishing, b...

24 Jan 202019min

Martin Hill-Wilson is one of the best-known CX advisors from the UK. He has been training, advising, and mentoring CX leaders for decades now and his company Brainfood Consulting is presently focused ...

17 Jan 202028min